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Diploma in Business Communication Skills


Diploma in Business Communication Skills
Diploma in Business Communication Skills

Learn more about modern business communication skills.


Join 51,331 other students.

Course Description

The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Having completed this course you will be able to:
- List and describe the rules that govern written language;
- Describe the planning process and essential elements of a business document;
- Describe how to prepare for and conduct business meetings;
- Define teamwork and explain how to overcome various challenges to group success;
- Describe the steps in the process of planning a presentation;
- Overcome common obstacles in public speaking;
- Define and discuss how to facilitate intercultural communication;
- Describe how to prepare for an international assignment and effective strategies for living and working abroad.

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Course Rating (By Learners): 4 stars based on 343 votes
Course Title: Diploma in Business Communication Skills
Course #: 806
Course Publisher: NPTEL
Course Category: 25
Content Origin:
Course Description: The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.
License: This course is available from NPTEL OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 14th May 2015
Content  
Course Duration (Avg Learner): 10-15 Hours
Video/Audio: High
Audio Only: High
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 18+ Years
Minimum Grade/Class Level: Higher High Secondary School
Validation: Level 5
ALISON Testing: Yes
Certification Availability
PDF Download: No
Parchment: Yes
Framed Certification: Yes

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  • Caleb Armah
    Caleb Armah Ghana It is a wonderful course. It does provides the student with the needed skill to effectively communicate in the business field. One really get the best out of this course as it seeks to prepare you fully to take charge in business communication. It will change your attitude for the best. 2017-01-30 13:01:44
  • Patrick Mwanza
    Patrick Mwanza Japan This course nice and have always wanted to study. I am grateful to for offering it, I really appreciate . Rev Patrick Mwanza 2016-08-19 09:08:33
  • Tawake T .Ioaa
    Tawake T .Ioaa Kiribati I loved this course very much where I learned what Im looking for.One thing for sure is that I am not capable in public speaking or group discussion because of all the reasons mention in this course.Now I have a courage to move forward and be a professional communicator. 2016-05-12 04:05:57
  • Dr. M. K. Bhanarkar
    Dr. M. K. Bhanarkar India This is a very wonderful platform to get orientated in business communication skills. 2016-03-10 10:03:30
  • Mylene Africa
    Mylene Africa Singapore Really helped a lot! 2016-01-15 14:01:30
  • Cecilia Thomas
    Cecilia Thomas Sierra Leone My opinion about the course is positive, it will help you learn the proper way and manner of writing business letters. It gives you a clear picture of the type of letter you want to write, starting from the salutation to the final closure. It will also help you communicate better with business partners 2015-11-25 22:11:58
  • KALAYU MENASBO REDAE
    KALAYU MENASBO REDAE Ethiopia I have read many materials regarding Business communication skills.But i have got the Alison course the best one.Thanks for offering this! 2015-11-16 15:11:13
  • Brian Nop
    Brian Nop United States of America This course helped me understand a little more about what to do and how to prepare for a presentation. The break down of writing a business letter was really useful and I will now have it as a reference to use for the future. 2015-11-09 01:11:31
  • Thomas Goodwin
    Thomas Goodwin United States of America Really good course, has coverage on all applicable categories. 2015-11-05 20:11:43
  • Idolor Francis
    Idolor Francis Nigeria I believe that communication is key not just in business but in life generally. Therefore, obtaining Diploma in business communication will be a step in the direction to enhancing and enjoying doing business with all and sundry. For me, this is a great opportunity. 2015-10-24 14:10:08
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Free, Online Diploma in Business Communication Skills Course.