Sign-up today to join over 9 million learners already on ALISON:

Diploma in Customer Service


Diploma in Customer Service
Diploma in Customer Service

Learn more about delivering excellence in customer service and care.


Join 163,811 other students.

Course Description

Providing excellent customer service is essential to the long-term viability of every business. ALISON's free online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

ALISON's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

After completing this course the learner will be able to:
- Apply the fundamental aspects of customer service in a business;
- Advance a customer service program from a fundamental to advanced level;
- Communicate and collaborate with customers utilising efficient communication processes;
- Obtain customer feedback to continuously refine a customer service program;
- Implement a customer service program in the hospitality industry, the retail industry and the public sector.

Share This Course!






Manage a Group of Learners
Course Rating (By Learners): 5 stars based on 2167 votes
Course Title: Diploma in Customer Service
Course #: 588
Course Publisher: Connexions
Course Category: 25
Content Origin:
Course Description: Providing excellent customer service is essential to the long-term viability of every business. ALISON's free online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

ALISON's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
License: This course is available from Connexions OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 11 July 2013
Content  
Course Duration (Avg Learner): 6-10 Hours
Video/Audio: None
Audio Only: None
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 16+ Years
Minimum Grade/Class Level:
Validation: Level 5
ALISON Testing: Yes
Certification Availability
PDF Download: No
Parchment: Yes
Framed Certification: Yes

Study for Free at Your Own Pace! Start This Course

  • Jacob Muronganyama
    Jacob Muronganyama Zimbabwe this course has indeed is very educative and has sharpened as well as improved my understanding and skill in Customer Servicing. i do believe that hence forth l will be championing my organisation by implementing all l have learnt through this course, thereby bringing customer service satisfaction to both our internal and external stakeholders (customers) 2017-02-04 07:02:48
  • Margaret Karamagi
    Margaret Karamagi United Kingdom first of all I would like to thank to all the management team that provide these courses, it really a great opportunity to say thank you. I hope that if I finish all my chosen courses, I will be rewarded by promoting my self to a higher level in my current employment or even a better one. although this course has been a challenge to me as I had done it a long time ago so I was refreshing my mind which has also encouraged me to more courses. however its a great course if all companies would use it for training to their employees in order to improve the customer services. I would recommend some of my colleges to go for the course. 2017-01-31 05:01:35
  • Abby Etienne
    Abby Etienne Saint Lucia Customer Service is the way in which you make a client feel welcomed in an organization with the different forms of greetings. 2017-01-29 19:01:48
  • Daniel Musonda Mushili
    Daniel Musonda Mushili Zambia this course will largely improve the way l attend to my patients as a nurse. l have discovered the mistake we make as service providers. we turn to care more on making the products available and neglect the way this service is rendered. I appreciate the course very much. thank Alison.com 2017-01-27 11:01:48
  • Oluwasimisola Jolaoluwa Ogunnaike
    Oluwasimisola Jolaoluwa Ogunnaike United Arab Emirates Diploma in Customer Service – Online: Is to develop my customer service skills? Give my career a boost with the well-recognized Alison Diploma in Customer Service training qualification. ALISON, as a leading training courses provider in the UAE, this course allows me to enhance my Customer service skills and prove to employers and recruiters that i am able to provide Customer service duties to the highest standards. Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: Contract Centre Supervisor Customer Service Team Leader Customer Relations Advisor 2017-01-25 12:01:50
  • Oluwasimisola Jolaoluwa Ogunnaike
    Oluwasimisola Jolaoluwa Ogunnaike United Arab Emirates The Course is good and I am happy that I am part of the course and God bless. U A E 2017-01-25 12:01:44
  • Mario Zaric
    Mario Zaric Serbia Good Job. Very happy with a course 2017-01-24 22:01:19
  • DUOH POUKUU GORDEN
    DUOH POUKUU GORDEN Ghana Alison has being a blessing to many in the whole world wide. Me in Ghana is very grateful to study Alson programs. it helps me to know more on courses I learned back at school. Long Live Alson, Long Live Ireland. 2017-01-22 11:01:58
  • Aimienoho Adam
    Aimienoho Adam Nigeria It broaden my vision about business and support 2016-12-05 22:12:41
  • Adriana Moser
    Adriana Moser United States of America This course is very informative and helpful. It is detailed and easy to understand as well. 2016-10-21 02:10:08
More Comments and Reviews >>

Study for Free at Your Own Pace! Start This Course

Free, Online Diploma in Customer Service Course.