Sign-up today to join over 8 million learners already on ALISON:
Diploma in Customer Service
Learn more about delivering excellence in customer service and care.
Course Description
Providing excellent customer service is essential to the long-term viability of every business. ALISON's free online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.
ALISON's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.
This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
CERTIFICATION
To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.
LEARNING OUTCOMES
After completing this course the learner will be able to:
- Apply the fundamental aspects of customer service in a business;
- Advance a customer service program from a fundamental to advanced level;
- Communicate and collaborate with customers utilising efficient communication processes;
- Obtain customer feedback to continuously refine a customer service program;
- Implement a customer service program in the hospitality industry, the retail industry and the public sector.
Share This Course!
Study for Free at Your Own Pace! Start This Course
| Course Rating (By Learners): | 5 stars based on 2078 votes |
| Course Title: | Diploma in Customer Service |
| Course #: | 588 |
| Course Publisher: | Connexions |
| Course Category: | 25 |
| Content Origin: | |
| Course Description: | Providing excellent customer service is essential to the long-term viability of every business. ALISON's free online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level. ALISON's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors. This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service. |
| License: | This course is available from Connexions OpenCourseWare through the following Creative Commons licence:  |
| Release Date: | 11 July 2013 |
| Content | |
| Course Duration (Avg Learner): | 6-10 Hours |
| Video/Audio: | None |
| Audio Only: | None |
| Animation: | None |
| Assessments: | Yes |
| Education Level | |
| Age appropriateness: | 16+ Years |
| Minimum Grade/Class Level: | |
| Validation: | Level 5 |
| ALISON Testing: | Yes |
| Certification Availability | |
| PDF Download: | No |
| Parchment: | Yes |
| Framed Certification: | Yes |
Study for Free at Your Own Pace! Start This Course
Study for Free at Your Own Pace! Start This Course
-
Aimienoho Adam
Nigeria
It broaden my vision about business and support 2016-12-05 22:12:41
-
Adriana Moser
United States of America
This course is very informative and helpful. It is detailed and easy to understand as well. 2016-10-21 02:10:08
-
Lea Acosta Angeles
Philippines
Thank you for the opportunity to learn the course online for free. It helped me a lot adding knowledge concerning customer service. With the principles that you shared I'm sure to apply this on my work. Thanks again! :-) 2016-08-31 09:08:26
-
Kevin Pinaglia
United States of America
Very informative and enlightening about all aspects of CS. No wonder there are degree programs in the subject. Really enjoyed learning and participating in the course. 2016-08-27 23:08:50
-
Grace Johnson Mfon
Nigeria
Customer service is the act of expanding your definition of service. It is also to provide excellence customer service requires going beyond the basic needs of the customers. A good customer service help in developing customers friendly. 2016-08-19 15:08:57
-
Grace Johnson Mfon
Nigeria
Customer service is the act of providing a product or satisfying, the needs/ want of customers and keeps them coming back.
Customer service is also helping to develop knowledge and skills in key areas which is communication, understanding the customers, employers organisations and managing own performance and development. 2016-08-19 14:08:58
-
SHAWNETTE BRITTON
Guyana
It's wonderful this the best course I every did, keepup the good work. 2016-07-27 14:07:35
-
Gulsora Sobirovna
Uzbekistan
Simple and informative course! I love it. 2016-07-27 06:07:17
-
Latanya Bulmer
United States of America
Interesting 2016-07-27 05:07:15
-
Ivie Aghimien
Nigeria
I learned a lot from this course. It taught me to be more service oriented as that can go a long way in life generally. 2016-07-26 12:07:19
More Comments and Reviews >>