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Customer Service Training Course


Customer Service Training
Customer Service Training

Learn how to provide professional customer service skills for customers.


Join 96,735 other students.

Course Description

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.

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Course Rating (By Learners): 4 stars based on 770 votes
Course Title: Customer Service Training
Course #: 336
Course Publisher: Connexions
Course Category: 9
Content Origin:
Course Description: Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
License: This course is available from Connexions OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 18 April 2013
Content  
Course Duration (Avg Learner): 1-2 Hours
Video/Audio: None
Audio Only: None
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 16+ Years
Minimum Grade/Class Level: Higher High Secondary School
Validation: Level 5
ALISON Testing: Yes
Certification Availability
PDF Download: Yes
Parchment: Yes
Framed Certification: Yes

Study for Free at Your Own Pace! Start This Course

  • Omolola Adeniji
    Omolola Adeniji Nigeria It has been very helpful. I have learnt alot from the course 2017-02-11 20:02:39
  • Aayush sharma
    Aayush sharma India very good course about customer assessment service\ 2017-02-11 16:02:55
  • Gloria Ramooki
    Gloria Ramooki Botswana This training course it senses so good and important because it gives effective and efficient knowledge of knowing how to handle customers.It can motivates and build ones better career in terms of jobs.Therefore It can also build brand Awareness as that certain company or organisation can be well known because of proving good service to customers. 2017-02-11 12:02:25
  • M Moua
    M Moua United States of America It was a very helpful and interesting course 2017-02-10 22:02:10
  • Pahal Budathoki
    Pahal Budathoki United States of America It is the excellent course and it give lot knowledge for customer service Rep. 2017-02-09 19:02:32
  • reza sadeghi
    reza sadeghi Iran it was so useful for me, I earned good experience and enjoyed of this course. best wishes for your group. 2017-02-09 17:02:35
  • Peace Nnamdi
    Peace Nnamdi Nigeria This is a very good step-by-step training for customer service reps. I so enjoyed and gained a lot from it. Thanks Alison for this 2017-02-09 12:02:16
  • Emilie Dziedzorm Deegbey
    Emilie Dziedzorm Deegbey Ghana i really loved the training it has broadened my mind about some things i never knew. thanks 2017-02-09 12:02:43
  • Shingirayi Nonyani
    Shingirayi Nonyani Zimbabwe This is a quiet interesting and helpful course. i am refreshed when it comes to customer service delivery. thanks to you Alison team. 2017-02-09 11:02:30
  • Pauline Walters
    Pauline Walters United Kingdom Very good introduction to Customer Service Qualities and the customer expectations. 2017-02-09 10:02:54
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Study for Free at Your Own Pace! Start This Course

Free, Online Customer Service Training Course.