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Customer Service Training Course


Customer Service Training
Customer Service Training

Learn how to provide professional customer service skills for customers.


Join 67,718 other students.

Course Description

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.

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Course Rating (By Learners): 4 stars based on 596 votes
Course Title: Customer Service Training
Course #: 336
Course Publisher: Connexions
Course Category: 9
Content Origin:
Course Description: Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
License: This course is available from Connexions OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 18 April 2013
Content  
Course Duration (Avg Learner): 1-2 Hours
Video/Audio: None
Audio Only: None
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 16+ Years
Minimum Grade/Class Level: Higher High Secondary School
Validation: Level 5
ALISON Testing: Yes
Certification Availability
PDF Download: Yes
Parchment: Yes
Framed Certification: Yes

Study for Free at Your Own Pace! Start This Course

  • Adekunle Awoniyi
    Adekunle Awoniyi Nigeria It is educative and interesting.Thanks for the resources. 2016-04-27 18:04:58
  • Kopano Koape
    Kopano Koape Australia I found it to be useful, I learned a lot from studying the modules. 2016-04-27 03:04:03
  • Ngossan Achoumon
    Ngossan Achoumon United Kingdom The course it is well explain. By going through the course, it has helped me to build my understanding of customer service. 2016-04-26 18:04:09
  • Maria Amato
    Maria Amato United States of America This course was very helpful. I passed the Assessment! Thanks Again! 2016-04-26 18:04:08
  • Julia Dwyer
    Julia Dwyer United Kingdom A perfect 'starter' training course in learning how to improve your Customer Service skills...and it's FREE!! Highly recommended for anyone in the service industry. 10/10 for course content and practicality. 2016-04-26 16:04:52
  • Adeyinka Oluwatosin
    Adeyinka Oluwatosin Nigeria Customer service training course helps to know more about how to satisfies customer needs/want and keep them coming back. 2016-04-25 13:04:23
  • Caroline Byers
    Caroline Byers United Kingdom Training course was perfect for my needs. A great site and anyone in retail should have a go at these courses. 2016-04-25 11:04:58
  • Michelle Noble
    Michelle Noble United States of America Big help if that's in your field of work 2016-04-21 13:04:54
  • Sandra Gonzalez
    Sandra Gonzalez United States of America Excellent 2016-04-20 18:04:45
  • Arije Damilare
    Arije Damilare Nigeria I just concluded a course on Customer Service Training, How will I get my Certificate. Please I need it urgently. Thanks 2016-04-20 18:04:11
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Study for Free at Your Own Pace! Start This Course

Free, Online Customer Service Training Course.