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Customer Service Training Course


Customer Service Training
Customer Service Training

Learn how to provide professional customer service skills for customers.


Join 47,380 other students.

Course Description

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

Certification

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.

Learning Outcomes

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.


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Course Rating (By Learners): 4 stars based on 464 reviews
Course Title: Customer Service Training
Course #: 336
Course Publisher: Connexions
Course Category: 9
Content Origin:
Course Description: Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
License: This course is available from Connexions OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 18 April 2013
Content  
Course Duration (Avg Learner): 1-2 Hours
Video/Audio: None
Audio Only: None
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 16+ Years
Minimum Grade/Class Level:
Validation:
ALISON Testing: Yes
Certification Availability
PDF Download: Yes
Parchment: Yes
Framed Certification: Yes

Study for Free at Your Own Pace! Start This Course

  • Patience Nehanda
    Patience Nehanda Zimbabwe Informative and helpful 2015-08-29 11:08:01
  • Danguolė Augulytė
    Danguolė Augulytė United Kingdom It was nice experience for me. 2015-08-28 09:08:01
  • Samantha Singh
    Samantha Singh United States of America Very informative course! I've been working in the customer service industry for over a year and this course not only helped me identify traits that would cause customer dissatisfaction but it also showed me where being courteous to my internal & external customers will help with being more comfortable in my job! 2015-08-27 21:08:11
  • shonagh strachan
    shonagh strachan United Kingdom Fantastic learning and development tool. 2015-08-27 14:08:34
  • ALI HAKIM
    ALI HAKIM Indonesia This short Customer Service course really helps me gain more understanding how to give a good service for my clients. 2015-08-27 03:08:12
  • Des G
    Des G Antigua and Barbuda It is great and very informative. 2015-08-27 03:08:59
  • Emeka Chukwuekem
    Emeka Chukwuekem Nigeria Highly rewarding and insightful 2015-08-26 16:08:58
  • JODI SCHLOSSER
    JODI SCHLOSSER United States of America This was an excellent refresher. Thank you! 2015-08-26 16:08:00
  • Peter Begin
    Peter Begin United States of America Thank you for the customer service training course 2015-08-26 13:08:35
  • Nagarajan Renganathan
    Nagarajan Renganathan India The training course is simple, intuition based and very effective for any beginner and intermediate level customer support career aspirants. Good job ! 2015-08-26 08:08:48
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Study for Free at Your Own Pace! Start This Course

Free, Online Customer Service Training Course.