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Customer Service Training


Customer Service Training
Customer Service Training

Learn how to provide professional customer service skills for customers.


Join 43,223 other students.
4 442

Course Description

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

Certification

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.

Learning Outcomes

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.


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Module Title
Introduction to Customer Service
Customer Service Techniques
Dealing with the Customer
Assessment

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Course Rating (By Learners): 4 stars based on 442 reviews
Course Title: Customer Service Training
Course #: 336
Course Publisher: Connexions
Course Category: 9
Content Origin:
Course Description: Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
License: This course is available from Connexions OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 18 April 2013
Content  
Course Duration (Avg Learner): 1-2 Hours
Video/Audio: None
Audio Only: None
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 16+ Years
Minimum Grade/Class Level:
Validation:
ALISON Testing: Yes
Certification Availability
PDF Download: Yes
Parchment: Yes
Framed Certification: Yes

Study for Free at Your Own Pace! Start This Course

  • Pam Dixon
    Pam Dixon United States of America Great course 2015-06-23 23:06:08
  • Rickilynn Schwab
    Rickilynn Schwab Canada it was good 2015-06-23 18:06:42
  • Ntombizanele Makananda
    Ntombizanele Makananda South Africa Your new program is great because it helps a person learn more about customer service, what could make it greater is if it was easy for one to find it so that a person does not struggle to do it 2015-06-23 09:06:39
  • Phumza Mbodlana
    Phumza Mbodlana [[]] Very interesting and clear understand for me not only this apply for work I can also use it personal. 2015-06-23 09:06:02
  • Anati Mjandana
    Anati Mjandana South Africa The course was great it was it was very interesting. What could make it even more greater is if it is not very long. But it is very interesting and I learnt lots of skills. 2015-06-23 08:06:06
  • Luisa Flores
    Luisa Flores Peru It was very helpful. In a daily basis I have customers that need attention or are upset and it is hard to use the correct phrases to make the transaction less stressful, this course shows you what is better to say also it provides you with information of how to go the extra mile for the customer and provides examples of what not to do and phrases to avoid to upset customers. 2015-06-23 03:06:09
  • Thomas Figueroa
    Thomas Figueroa United States of America This was a really good and helpful course. I recommend it to anyone and everyone. 2015-06-22 22:06:34
  • Eduardo Taylor
    Eduardo Taylor United States of America This course was very interesting 2015-06-22 22:06:30
  • Stéphane Cyr
    Stéphane Cyr Canada Thank you! Great course for a beginner. 2015-06-20 23:06:47
  • Palma Cardinale
    Palma Cardinale United States of America This Customer Service Training Course has provided me with several new ideas on how to more effectively handle customer complaints and problem solve to address my customers' requests. 2015-06-18 20:06:12
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Free, Online Customer Service Training Course.