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Customer Service Training Course


Customer Service Training
Customer Service Training

Learn how to provide professional customer service skills for customers.


Join 89,824 other students.

Course Description

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.

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Course Rating (By Learners): 4 stars based on 727 votes
Course Title: Customer Service Training
Course #: 336
Course Publisher: Connexions
Course Category: 9
Content Origin:
Course Description: Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
License: This course is available from Connexions OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 18 April 2013
Content  
Course Duration (Avg Learner): 1-2 Hours
Video/Audio: None
Audio Only: None
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 16+ Years
Minimum Grade/Class Level: Higher High Secondary School
Validation: Level 5
ALISON Testing: Yes
Certification Availability
PDF Download: Yes
Parchment: Yes
Framed Certification: Yes

Study for Free at Your Own Pace! Start This Course

  • Stephenie Handel
    Stephenie Handel United States of America Simple common sense techniques to be used in customer service jobs. Easy to follow each module. Not too much information to absorb at once... 2016-11-16 22:11:40
  • FLORENCIA LAGARILE
    FLORENCIA LAGARILE Philippines Great! Very helpful and informative. 2016-10-20 10:10:34
  • Jody Anderson
    Jody Anderson Jamaica Found this course valuable as it has practical techniques that can improve how you serve customers. 2016-10-13 13:10:36
  • Maryam Ade-Akanni
    Maryam Ade-Akanni Nigeria This training course is informative, and enlightening with a step-to-step explanation of the modules in simple easy-to-read and understand language. 2016-10-13 12:10:01
  • Amy Brenneman
    Amy Brenneman United States of America It was a nice refresher course. 2016-10-07 18:10:28
  • Musah Mustapha Musah
    Musah Mustapha Musah Ghana Customer service is the process of making customers feel comfortable with your business 2016-10-02 19:10:59
  • Ahmed Helaly
    Ahmed Helaly Egypt It's really great introduction for Customer Service. It's also applicable and that what makes it helpful. 2016-10-01 00:10:25
  • Rikki Rodriguez
    Rikki Rodriguez United States of America This course is great, easy to accomplish and completely accurate in the methods of customer service. This course has tought me a lot for both customer service as well as with other people. (17 y/o) 2016-09-27 18:09:27
  • Viola Tawananyasha Nkomo
    Viola Tawananyasha Nkomo United Kingdom This Course has opened my eyes, now I know how to deal or treat customers professionally, I am now aware of how to approach a difficult situation especially when dealing with customers. 2016-09-27 13:09:00
  • Julia Yvon
    Julia Yvon France Straight to the point, easy to understand and to remember each point, well-written. 2016-09-03 23:09:51
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Study for Free at Your Own Pace! Start This Course

Free, Online Customer Service Training Course.