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Customer Service Training


Customer Service Training
Customer Service Training

Learn how to provide professional customer service skills for customers.


Join 45,021 other students.
Customer Service Training Course
4 450

Course Description

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

Certification

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.

Learning Outcomes

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.


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Course Rating (By Learners): 4 stars based on 450 reviews
Course Title: Customer Service Training
Course #: 336
Course Publisher: Connexions
Course Category: 9
Content Origin:
Course Description: Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
License: This course is available from Connexions OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 18 April 2013
Content  
Course Duration (Avg Learner): 1-2 Hours
Video/Audio: None
Audio Only: None
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 16+ Years
Minimum Grade/Class Level:
Validation:
ALISON Testing: Yes
Certification Availability
PDF Download: Yes
Parchment: Yes
Framed Certification: Yes

Study for Free at Your Own Pace! Start This Course

  • Emily-Jane Veerman-Gray
    Emily-Jane Veerman-Gray Australia What a fabulous site and very helpful! 2015-07-29 06:07:54
  • Jacob Abraham
    Jacob Abraham India Excellent Course 2015-07-28 06:07:18
  • isabel isabel
    isabel isabel United Arab Emirates I want to thank you for this amazing and very helpful site. 2015-07-26 16:07:49
  • Stefanie Clingerman
    Stefanie Clingerman United States of America Great information! 2015-07-26 16:07:42
  • Terrillyn Taylor
    Terrillyn Taylor United States of America Very good information on the basics of customer service! 2015-07-26 05:07:31
  • Gary Turver
    Gary Turver United States of America Good course that focuses on the fundamentals of customer interaction. 2015-07-25 20:07:35
  • Evangeline Gordon
    Evangeline Gordon United States of America I am very grateful to take this customer service training course. It gives me more enlightenment facts about customer service. Simple but very clear and 100% True. 2015-07-25 08:07:03
  • Cynthia Arteaga
    Cynthia Arteaga United States of America A good refresher course to take. 2015-07-23 22:07:50
  • Nicolle Royals
    Nicolle Royals United States of America I found the courses very helpful and will be implementing the skills learned from the course. 2015-07-23 20:07:33
  • Mikhail Attard
    Mikhail Attard Malta I learned a lot through this course. I would like to thank Alison for this wonderful opportunity 2015-07-23 12:07:05
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Study for Free at Your Own Pace! Start This Course

Free, Online Customer Service Training Course.