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Customer Service Training Course


Customer Service Training
Customer Service Training

Learn how to provide professional customer service skills for customers.


Join 70,061 other students.

Course Description

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.

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Course Rating (By Learners): 4 stars based on 612 votes
Course Title: Customer Service Training
Course #: 336
Course Publisher: Connexions
Course Category: 9
Content Origin:
Course Description: Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
License: This course is available from Connexions OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 18 April 2013
Content  
Course Duration (Avg Learner): 1-2 Hours
Video/Audio: None
Audio Only: None
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 16+ Years
Minimum Grade/Class Level: Higher High Secondary School
Validation: Level 5
ALISON Testing: Yes
Certification Availability
PDF Download: Yes
Parchment: Yes
Framed Certification: Yes

Study for Free at Your Own Pace! Start This Course

  • Joycelyn David
    Joycelyn David Virgin Islands (British) I learned a lot from this course. It is very resourceful. 2016-05-19 14:05:17
  • Mireya Ricarte
    Mireya Ricarte United States of America Excellent very helpful. 2016-05-18 18:05:33
  • Amanda-Jane Chapman
    Amanda-Jane Chapman United Kingdom A great short course, good introduction to the topic. 2016-05-18 14:05:04
  • Brian Nyikuli
    Brian Nyikuli Kenya I thank you for the opportunity to be able to train on it and find customer service a viable topic in our day to day business. So many a times we disregard not knowing the effects it can have on us. Much appreciated. 2016-05-18 06:05:42
  • Charles Miller
    Charles Miller United States of America Awesome course 2016-05-17 20:05:45
  • mercy mordi
    mercy mordi Nigeria Its a really great course, very easy to understand. 2016-05-17 06:05:38
  • Tameka Lewis
    Tameka Lewis United States of America It is very helpful! It increased! It increased my knowledge of how to communicate with customers in different situations. 2016-05-16 18:05:33
  • Bukola Elizabeth
    Bukola Elizabeth Nigeria Customer service training course help you to know how to treat your customers. 2016-05-14 12:05:07
  • Sharline Washington
    Sharline Washington United States of America The course is very easy to understand, in other words. Treat the customers the same way you would want to be treated. If I had a situation I would like the customer service to listen to my complaints and try to assist me to the best of their ability. 2016-05-12 13:05:29
  • Dikaku Nkgudi
    Dikaku Nkgudi South Africa Customers need to be treated with respect and understanding what their needs are, as they bring money for r the business to grow 2016-05-12 11:05:27
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Study for Free at Your Own Pace! Start This Course

Free, Online Customer Service Training Course.