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Customer Service Training Course


Customer Service Training
Customer Service Training

Learn how to provide professional customer service skills for customers.


Join 79,754 other students.

Course Description

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.

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Course Rating (By Learners): 4 stars based on 668 votes
Course Title: Customer Service Training
Course #: 336
Course Publisher: Connexions
Course Category: 9
Content Origin:
Course Description: Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
License: This course is available from Connexions OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 18 April 2013
Content  
Course Duration (Avg Learner): 1-2 Hours
Video/Audio: None
Audio Only: None
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 16+ Years
Minimum Grade/Class Level: Higher High Secondary School
Validation: Level 5
ALISON Testing: Yes
Certification Availability
PDF Download: Yes
Parchment: Yes
Framed Certification: Yes

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  • Elena Madalina Popescu
    Elena Madalina Popescu United Kingdom Very useful information. Easy to follow. I recommend it. 2016-08-19 16:08:34
  • Anne Moreland
    Anne Moreland United Kingdom I thought this was very useful, emphasizing the important aspects and outcomes of different approaches to customer service. 2016-08-19 15:08:46
  • Emma Ayre
    Emma Ayre United Kingdom Very interesting and can be applied to all jobs dealing with customers 2016-08-19 13:08:26
  • Belicia Shallom Chadoka
    Belicia Shallom Chadoka Zimbabwe I think you will be learning on how to treat customers, how to attend to the customers and how to communicate with them 2016-07-28 12:07:21
  • Deatra Cromartie
    Deatra Cromartie [[ZZ]] Very informative 2016-07-27 21:07:25
  • Sean Orourke
    Sean Orourke United Kingdom Good course, fairly quick to complete and well structured. 2016-07-27 16:07:10
  • Sam Treble
    Sam Treble United Kingdom It gives a basic but helpful understanding of how customer service can effect both the customers and company 2016-07-27 12:07:21
  • John Oneil
    John Oneil Bahrain Extremely well put, and a bit challenging in the end XD 2016-07-27 11:07:54
  • Michael Austin
    Michael Austin Australia Good 2016-07-27 10:07:28
  • Tammy Courtney
    Tammy Courtney United States of America I feel the course was a good reminder of many techniques that should be practiced while giving great customer service. 2016-07-27 02:07:57
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Study for Free at Your Own Pace! Start This Course

Free, Online Customer Service Training Course.