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Customer Service Training Course


Customer Service Training
Customer Service Training

Learn how to provide professional customer service skills for customers.


Join 60,268 other students.

Course Description

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.

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Course Rating (By Learners): 4 stars based on 548 votes
Course Title: Customer Service Training
Course #: 336
Course Publisher: Connexions
Course Category: 9
Content Origin:
Course Description: Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
License: This course is available from Connexions OpenCourseWare through the following Creative Commons licence:
Creative Commons License
Release Date: 18 April 2013
Content  
Course Duration (Avg Learner): 1-2 Hours
Video/Audio: None
Audio Only: None
Animation: None
Assessments: Yes
Education Level
Age appropriateness: 16+ Years
Minimum Grade/Class Level: Higher High Secondary School
Validation: Level 5
ALISON Testing: Yes
Certification Availability
PDF Download: Yes
Parchment: Yes
Framed Certification: Yes

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  • Marcela Rippel
    Marcela Rippel France Excellent course. The modules are easy to read and to understand and include the exact essence of Customer Support Service. Thank you. All the best, Marcela Rippel 2016-02-04 16:02:08
  • Koen van Deurzen
    Koen van Deurzen Netherlands Short and clear to follow course. Through this course I gained basic knowledge about dealing with customers in a professional way. Thank you! 2016-02-04 12:02:09
  • Jacob Lugwisha
    Jacob Lugwisha Tanzania The topic was well organised neat and understandable. I personally congratulate the entire ALISON Team. 2016-01-29 11:01:28
  • Anthony Anderson
    Anthony Anderson United States of America Excellent learning tool! Provides useful and practical information. 2016-01-29 06:01:02
  • Franklin Sepulveda
    Franklin Sepulveda United States of America It Is a very insightful and encompassing overview, and general advice. 2016-01-28 02:01:24
  • jennifer aboubi
    jennifer aboubi United States of America Great course! 2016-01-24 02:01:15
  • Ralfs Sihna
    Ralfs Sihna United Kingdom Its good to know these little things, its a good short course and good information. Definetly worth the time. 2016-01-23 13:01:13
  • EDWIN TORRES
    EDWIN TORRES Oman It's great, keep me refreshed on the things that you must & must not do when dealing with a customer. 2016-01-23 07:01:59
  • Andrea Fruge
    Andrea Fruge United States of America This was very informative, Makes me very aware of how the customer should be treated at all times. And how to not get angry at a customer or make them feel embarassed. I have been working for a long time and know the customer is always right. 2016-01-23 01:01:23
  • Hannah Knight
    Hannah Knight United Kingdom Pretty easy course, very informative. Assessment was quite easy too. 2016-01-21 14:01:00
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Study for Free at Your Own Pace! Start This Course

Free, Online Customer Service Training Course.