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Sales Management - Business Ethics and Sales

Sales
Free Course
Practicing good ethics in business is vital for the success of a company. Management needs to ensure that all employees have a good understanding of the proper behaviour and etiquette that is expected from them in a sales environment. This business ethics course will teach you how to make a positive impression on your customers, and will guide you through some effective communication techniques that are crucial in the sales industry.
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Description

Outcome

Certification

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Description

Providing guidance to your company's sales force can really help promote a healthy working environment. Company policies including the rules on conflict of interest, bribes, and non-compete/non-disclosure clauses should be laid out in black and white. This course will teach you how companies instill proper principles and ethics in selling. You will learn about the application of ethical behavior in a business environment and learn the importance of abiding by specific laws and regulations, operating honestly, competing fairly, and creating partnerships with customers.

Next, you will study the standard model of communication and the implications of different types of verbal and nonverbal communication. You will also study the different types of customers and Maslow's hierarchy of needs. The course will then cover the main types of buyers and buying situations, the steps in the buying process, and the role of emotion in the buying. You will also be shown how to create or enhance your personal FAB (features, advantages, and benefits) message.

The sales industry is a rewarding and exciting area of work, but handling a sales team can still be quite challenging. This sales management and business ethics course will be of great interest to anyone working in a sales-related role, and will provide them with a deeper understanding of the theory and tools needed to drive sales growth in any organization. Check out the course today, and start enhancing your personal and organisational effectiveness in sales in no time.

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Learning Outcomes

After completing this course you will be able to: - Explain ethics and ethical behaviour in business; - Identify how company policies reflect business ethics; - Explain the elements of effective business communication; - Recognize the implications of different types of verbal and nonverbal communication; - Describe the different types of customers; - Discuss the implications of Maslow’s hierarchy of needs; - Explain the types of buyers and buying situations; - List the steps in the buying process; - Explain the role of emotion in the buying; - Develop your personal FAB message.

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.

Course Reviews

Ashley S.
2 years ago
US
Ashley S.

This course provided some very, very good information. I would definitely recommend this for everyone.

Karen H.
2 years ago
US
Karen H.

Very informative. I learnt so much as well as what I learnt from other courses was reinforced.

Charles A.
2 years ago
LC
Charles A.

Great course

Borislav B.
2 years ago
BG
Borislav B.

Well structured and helpful.

Victor  A.
2 years ago
NG
Victor A.

Excellent course. Perfect Delivery. I loved it all the way.

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