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Human Resources in the Food Service and Hospitality Sector
Learn about the key functions and roles of HR in the Food Service and Hospitality Sector with this free online course.
Description
The free online course Human Resources in the Food Service and Hospitality Sector shows how a well-planned Human Resources Management (HRM) program, can improve your business’s bottom line. The benefits of good human resources (HR) practices include higher employee satisfaction, lower staff turnover, superior customer service and increased profitability.
In this course, you will learn about the functions involved in HRM, as well as staff recruitment issues that are commonly faced by employers. Effective job analysis and job descriptions help organisations to hire the most suitable employees. There is an extensive section on interview skills and techniques, including extra course resources. Training and development of employees is covered, as well as issues such as staff discipline and termination. The course also covers compensation for employees, including non-cash benefits and incentives. It also introduces you to the subject of occupational health and safety (OHS), where you will learn how to implement an OHS program in your workplace.
This free course is an excellent primer for those working in the food service and hospitality industry, who wish to work in the area of HRM. It is also useful for students studying HRM and Hospitality related subjects. So start the course today and learn valuable skills for working in human resources in the Food Service and Hospitality sectors.
Start Course NowModules
HR Functions
The Hiring Process
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The Hiring Process - Learning Outcomes
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Job Description
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Recruitment Options
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Applications and Resumés
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Conducting the Interview
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Checking References
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Offering Employment
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The Hiring Process - Lesson Summary
Performance Management
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Performance Management - Learning Outcomes
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Orientation
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Training and Development
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Performance Evaluation
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Discipline and Termination
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Performance Management - Lesson Summary
Compensation
Occupational Health and Safety
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Occupational Health and Safety - Learning Outcome
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Health and Safety Practices
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Occupational Health and Safety - Lesson Summary
Course assessment
Learning Outcomes
After completing this course you will be able to:
- Identify the importance of Human Resource Management (HRM) and the functions involved
- Discuss staff recruitment issues commonly faced by HR managers today
- Outline the importance of the job description to the advertisement and interview processes
- Describe various recruitment options for finding suitable employees
- Explain how to screen resumés for suitable candidates and manage applications effectively
- Demonstrate effective interview questions, techniques and approaches
- Discuss protocols for conducting reference checks
- Summarise the procedures involved in offering employment, including human rights concerns
- Summarise the procedures for the effective orientation of new employees
- Discuss the benefits of employee training for organisations and staff
- Describe the procedures for effective employee performance evaluation
Certification
All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning
Alison offers 3 types of Certificates for completed Certificate courses:
Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping
All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.
