Project Management - Working with Clients and Leading Teams | Alison

The New Alison App has just launched Download Now

Modern Project Management - Working with Clients and Project Teams

Learn more about working with Clients, project teams and problem-solving procedures.

Project Management
Free Course
Learn more about working with Clients, project teams and problem-solving procedures.





View course modules


Modern Project Management - Working with Clients and Project Teams is the second in a series of courses designed for anyone who wants to learn about best practices in contemporary project management. As projects become more complex and clients' expectations increase Project Managers need to shift emphasis from managing the tasks to taking a leadership role. This involves getting a good understanding of what the client really expects – not just the technical scope – but also how decisions are reached, how information is communicated, and how and why changes are made to the project plans.

The Project Manager also needs to motivate and engage the members of the project team and keep all the other stakeholders on board. This course is broken down into three key areas: understanding and meeting the client’s expectations, working with the project team members and using the relevant communications and software to keep track of the project information. Using the Project Management Institute's Book of Knowledge along with other core theory this course shows how to engage the client appropriately from the start of the project, to resolving issues that may arise through to celebrating key achievements. It also looks at the role of personality types both in terms of the Project Manager's own leadership style, and how to define the roles of project team members and to identify team members who are suitable for those roles. It explains the different types of project teams and how to manage effective team meetings. Learners will also be introduced to the technical communications involved in sharing knowledge within the project team and they will get an overview of the types of software used for project management at differing levels of complexity.

This course will be of great interest to all professionals working in the area of project management or those who have become involved in a work project or learners who just want to be able to manage personal projects more effectively.

Start Course Now

Learning Outcomes

Having completed this course the learner will be able to: - Identify advantages and disadvantages of including the client on project teams; - Identify methods for determining client expectations, clarifying values and determining differences; - Describe standards and procedures for dealing with problems and the importance of dealing fairly with the client; - Describe the advantages of using project milestones; - Describe emotional intelligence, personality types and how this relates to leadership style; - Describe how work is delegated; - Describe the value of trust, how to build it and how it relates to contracts and complex projects; - Describe the different types of teams and team meetings; - Identify characteristics and examples of both asynchronous and synchronous communication; - Identify questions to answer when considering new communications technologies; - Identify the types of software that are appropriate for projects with various levels of complexity; - Describe strategies for sharing documents that can be viewed or edited by a team.


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.


    You have received a new notification
    Click here to view them all