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Introduction to Quality Management

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Introduction to Quality Management
  • Description
  • Outcome
  • Certification
  • Quality management is an integral part of the functioning of many businesses and organisations, both small and large, around the world. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide.

    This course will introduce the learner to the whole area of quality management, standards such as ISO 9000 and its specifications and costs. The course explains Total Quality Management tools and why external benchmarking is used. The course also reviews service quality management and introduces Six Sigma quality.

    This course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organisation, and to all learners who are interested in developing a career in the area of quality management.

  • Having completed this course the learner will be able to: - Describe an overview of Quality Management; - Define Total Quality Management; - Describe Quality specifications and costs; - Explain Total Quality Management tools and external benchmarking; - Describe and explain ISO 9000; - Explain service quality management; - Describe Six Sigma Quality.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to celebrate and share your success. It is:

    • Ideal to include with CVs, job applications and portfolios
    • A way to show your ability to learn and achieve high results


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