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Introduction to Communication Skills

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Introduction to Communication Skills
  • Description
  • Outcome
  • Certification
  • This free online course Introduction to Communication Skills will guide you through the basic rules which governs the communication in your everyday life. The course will look at how you interact with those around you, and help you to be more effective communicator.

    First, you will be introduced to the basics of communication. Concepts such as communication channels, interpretation, and barriers will be explained to you. You will also explore the basics of body language, and the context’s which affects your communications.

    You will also examine the important aspects of conversation. Listening is an important skill, and you will be walked through effective listening. You will also be shown techniques to help improve your listening ability and concentration. Speaking is also a vital part of conversation and the course will show you how to speak considerately and politely. The importance of silence within conversation is discussed, as is the importance of culture, context, and body language.

    This course will be of interest to professionals who are required to communicate as part of their job, either to customers or colleagues. It will also be of interest to anyone who is hoping to enhance their daily lives through improving their communication skills.

  • Having completed this course you will be able to:
    - Discuss the difference between soft skills and hard skills
    - Differentiate between covert and overt communication
    - Identify different communication channels.
    - Discuss filters and barriers.
    - Explain the effect which new technologies have had upon communication.
    - Differentiate between verbal and nonverbal communication.
    - Explain what is meant by a leakage in communication.
    - Explain why new technologies have made music and visuals more important.
    - Discuss the importance of culture and context to communication.
    - Discuss the importance of listening
    - Explain the concept of foregrounding
    - Discuss the barriers to listening
    - Discuss how gender can affect the way we speak
    - Differentiate between symmetrical and asymmetrical.
    - Explain the importance of voice.
    - Explain the importance of body language in communication
    - Discuss the importance of silence
    - Discuss the importance of body language, culture, and context.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to share your success. Plus it’s:

    • Ideal for including in CVs, job applications and portfolios
    • An indication of your ability to learn and achieve high results
    • An incentive to continue to empower yourself through learning
    • A tangible way of supporting the Alison mission to empower people everywhere through education.

Modules List( 3 )
  • Introduction to Communication Skills
  • Module 1: Understanding the Communicative Environment
    • Learning Outcomes
    • Understanding the Communicative Environment I
    • Understanding the Communicative Environment II
    • Lesson Summary
  • Module 2: Listening and Speaking
    • Learning Outcomes
    • What to Listen For and Why
    • When to Speak and How
    • Starting and Sustaining a Conversation
    • Lesson Summary
  • Module 3: Introduction to Communication Skills Assessment
    • Introduction to Communication Skills Assessment
Topics List ( 4 )
Module 1: Understanding the Communicative Environment
Understanding the Communicative Environment
Topics List ( 1 )
Module 3: Introduction to Communication Skills Assessment
You must score 80% or more to pass this assessment.
Course Features
  • Duration

    2-3 Hours

  • Publisher


  • Video


  • Audio


  • Assessment


  • Certification


  • Price


  • Reward

    50 Pts

  • Responsive


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