Communication Skills - Group Work and Networking - Revised

Learn effective communication strategies for building relationships, conflict management, group work, and networking.

Free Course
Any relationship can experience a conflict or a problem at some point in time. This course will show you how communication can play a vital role in building and maintaining relationships. You will study theories of group dynamics, examine group structures and the main types of groups, discover verbal and non-verbal communication strategies and conflict-handling styles, and overview the importance of having a social network.
  • Duration

    2-3 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher





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This course will teach you how to maintain important relationships through communication. You will first study the different types of relationships which include deep, moderate, casual, and passing. You will study the different stages of a relationship, the differences between groups and teams, and the factors that affect group behavior. You will also look into the 5 stages of group development.

Conflicts are often viewed negatively and people try to avoid them, but the reality is that conflict is inevitable. This course will first discuss group conflict and teach you different conflict-handling styles. You will study the five types of conflicts, which include intrapersonal, interpersonal, intragroup, intergroup, and international. You will also learn both verbal and nonverbal communication strategies. This course will then cover the importance of human interaction and conversational skills in networking.

Group members with a strong relationship will respect each other’s opinions and come up with a solution for each conflict that benefits everybody. This course will give you a better understanding of the most effective ways to work in a group. These skills will directly enhance both your personal and professional life, and give you the conflict handling abilities you need to make life that little bit less stressful. These are great skills, so check out the course today and start learning something really useful.

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Learning Outcomes

Upon successful completion of this course learners will be able to:

  • Explain the importance of relationships
  • Define the different types of relationship that can occur
  • Discuss the different stages of a relationship
  • Outline what is meant by group dynamics
  • Discuss the different group structures
  • Define the different types of groups which can occur
  • Discuss some of the factors which can affect groups
  • Explain conflict in relation to group
  • Discuss both verbal and nonverbal communication strategies
  • Explain different conflict handling styles
  • Outline why networking is important
  • Define social networking
  • Discuss the interaction between networking and social media


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
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All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.



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