Loading
Alison Logo

Diploma in Customer Service

  • Description
  • Outcome
  • Certification
  • Providing excellent customer service is essential to the long-term viability of every business. Alison's free online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

    Alison's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

    This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization.

    This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.

  • After completing this course the learner will be able to:
    - Apply the fundamental aspects of customer service in a business;
    - Advance a customer service program from a fundamental to advanced level;
    - Communicate and collaborate with customers utilising efficient communication processes;
    - Obtain customer feedback to continuously refine a customer service program;
    - Implement a customer service program in the hospitality industry, the retail industry and the public sector.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to share your success. Plus it’s:

    • Ideal for including in CVs, job applications and portfolios
    • An indication of your ability to learn and achieve high results
    • An incentive to continue to empower yourself through learning
    • A tangible way of supporting the Alison mission to empower people everywhere through education.

Diploma in Customer Service
  • Free

  • 6-10 Hours

  • Connexions

  • Assessment

  • Certification

  • 250 Pts

Modules List( 9 )
  • DIPLOMA IN CUSTOMER SERVICE
  • Module
    1
    Course Navigation
    • How to navigate through this course.
    • How to Navigate This Course
  • Module 2: Customer Service Basics
    • Learn more about customer service basics.
    • Learning Outcomes
    • Introduction to Customer Service
    • Customer Service Techniques
    • Communicating With the Customer
    • Lesson Summary
  • Module 3: Providing Excellent Customer Service
    • Learn more about providing excellent customer service.
    • Learning Outcomes
    • What is Excellent Service?
    • Maintaining a Standard of Excellent Service
    • Creating Customer Loyalty
    • Lesson Summary
  • Module 4: Diploma in Customer Service - First Assessment
    • You must score 80% or more to pass this assessment.
    • Diploma in Customer Service - First Assessment
  • Module 5: Customer Service in the Hospitality Industry
    • Learn more about customer service in the hospitality industry.
    • Learning Outcomes
    • The Hospitality Customer
    • The 12 Steps of Superior Hospitality Service
    • Customer Service in Restaurants
    • Management in the Hospitality Industry
    • Lesson Summary
  • Module 6: Customer Service in the Retail Industry
    • Learn more about customer service in the retail industry.
    • Learning Outcomes
    • The Philosophy of Retail Service
    • Communicating with the Customer
    • Management in the Retail Industry
    • Lesson Summary
  • Module 7: Customer Service in the Public Sector
    • Learn more about customer service in the public sector.
    • Learning Outcomes
    • Customer Service Philosophy for the Public Sector
    • The Policies and Principles of Customer Service
    • Lesson Summary
  • Module 8: Diploma in Customer Service - Second Assessment
    • You must score 80% or more to pass this assessment.
    • Diploma in Customer Service Second Assessment
  • END OF COURSE ASSESSMENT
  • Module 9: Diploma in Customer Service - Final Assessment
    • You must score 80% or more to pass this assessment.
    • Diploma in Customer Service - Final Assessment
Reviews and Rate
This course has no reviews yet.