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      Customer Care Skills and Telephone Etiquette

      Customer Care Skills and Telephone Etiquette

      Enrolled3-4 Hours (Contains Video)
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      1. Customer Care Skills and Telephone Etiquette
      • Advanced Level

      Customer Care Skills and Telephone Etiquette

      This free online customer service training course provides communication skills and explains telephone etiquette.

      Save This Course For Later
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      Customer Care Skills and Telephone Etiquette
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      Learning Outcomes

      In this free course, you will learn how to:

      • Define ‘telephone etiquette’
      • Outline how to speak professionally on the phone
      • Describe how to eliminate phone distractions
      • Discuss how to handle inbound and outbound calls
      • Explain how to deal with angry customers
      • Identify the benefits of using voice mail in your business

      Knowledge & skills you will learn

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