Loading
Alison Logo

NSDC Course: Food & Beverage Steward

certifcate icon
NSDC Course: Food & Beverage Steward
  • Description
  • Outcome
  • Certification
  • In the years to come, it is expected that several international hotel brands will make their presence in India. This means the domestic hospitality industry is going to be adding millions of jobs in the next few years. The Food and Beverage industry is one of the highest paid industries in the hospitality service sector.

    This course “Food and Beverage Steward” presents you with the knowledge and skills necessary to become a talented food and beverage steward that can deliver top class service to their guests. The food and beverage steward is the face of the establishment and by delivering extraordinary service, the steward can convert a casual guest into a patron and the business could move into the league of “extraordinary customer service providers”.

    The course caters for different learning needs by supplying the learner with both text and video based content. You will learn a number of topics to strengthen your abilities as a steward, such as communication with customers, personal hygiene, serving food and beverages, first aid, napkin folds, and many more topics that will enable you to deliver high quality service.

    This course will test your knowledge on the content at different intervals to increase your learning before you complete a final graded assessment at the end of the course.

  • At the end of this course, you will be able to:
    - State the roles and responsibilities of a steward.
    - Explain the etiquette and courtesies of a steward.
    - Explain and follow basic rules for maintaining sanitation and safety.
    - Identify the different types of linen and furniture, chinaware, glassware, flatware, and tableware.
    - Identify the different equipment used in buffet and bar setups and service.
    - Describe and prepare different alcoholic and non-alcoholic beverages.
    - Differentiate between different menus.
    - Prepare different napkin folds.
    - State the activities for briefing, mise-en-scene and mise-en-place.
    - Welcome and seat a guest.
    - Write an order for food and beverage as per the procedure.
    - Carry plates and glasses.
    - Clean and clear plates and cutlery.
    - Serve different food courses to guests.
    - Follow basic safety procedures during emergencies.
    - Use first aid when necessary.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to share your success. Plus it’s:

    • Ideal for including in CVs, job applications and portfolios
    • An indication of your ability to learn and achieve high results
    • An incentive to continue to empower yourself through learning
    • A tangible way of supporting the Alison mission to empower people everywhere through education.

Modules List( 83 )
  • Resources for the whole course
  • Food and Beverage Steward - Communac Participant Handbook
  • Food and Beverage Steward - Personal Effectiveness Participant Handbook
  • Food and Beverage Steward - Communicative English Participant Handbook
  • Food and Beverage Steward - Career Skills Participant Handbook
  • Icebreaker and Introduction
  • Icebreaker and Introduction
    • How to navigate this course
    • Introduction
    • Process flow: Show
    • Summary
  • Program Overview
    • Introduction
    • Process flow: Show
    • Summary
  • Setting Ground Rules
    • Introduction
    • Process flow: Show
    • Summary
  • Positive Attitude
    • Introduction
    • Process flow: Show
    • Summary
  • Creating a Good First Impression
    • Introduction
    • Process flow: Show
    • Summary
  • Self Management
  • Discipline
    • Introduction
    • Process flow: Show
    • Summary
  • Self Evaluation
    • Introduction
    • Process flow: Show
    • Summary
  • Goal Setting
    • Introduction
    • Process flow: Show
    • Summary
  • Managing Time
    • Introduction
    • Process flow: Show
    • Summary
  • Self Motivation
    • Introduction
    • Process flow: Show
    • Summary
  • Team Building
  • Handling Conflict Resolution
    • Introduction
    • Process flow: Show
    • Summary
  • Interpersonal Skills
    • Introduction
    • Process flow: Show
    • Summary
  • Team Dynamics
    • Introduction
    • Process flow: Show
    • Summary
  • Dignity Of Labour
    • Introduction
    • Process flow: Show
    • Summary
  • Honesty
    • Introduction
    • Process flow: Show
    • Summary
  • Industry Introduction
  • Industry introduction
    • What is Food and Beverage Industry?
    • Food Production Methods
    • Service Method
    • Duties and Responsibilities
    • Grooming, Hygiene, and Etiquette
    • Sanitation and Safety
  • Food and Beverage Introduction - Test Your Learning
    • Food and Beverage Introduction - Test Your Learning
  • Service Equipment
  • Service Equipment
    • Objectives
    • Types of Linen
    • Types of Linen - Table Cloth
    • Types of Linen - Slip Cloth
    • Types of Linen - Napkin
    • Types of Linen - Buffet Cloth
    • Types of Linen - Waiter's Cloth
    • Furniture
    • Furniture - Table
    • Furniture - Chair
    • Furniture - Sideboard
    • Gueridon Trolley
  • Chinaware
    • Objectives
    • Chinaware - Side Plate
    • Chinaware - Sweet Plate
    • Chinaware - Soup Plate
    • Chinaware - Full Plate
    • Chinaware - Teapot, Teacup, and Saucer
    • Chinaware - Milk Jug, Milk Pourer, Sugar Basin, Butter Dishes
    • Chinaware - Soup Bowl, Soup Underliner
    • Chinaware - Big Platter, Small Platter
    • Chinaware - Half Portion Bowl, One Portion Bowl
  • Glassware
    • Introduction
    • Colin Glass
    • Highball Glass
    • Old Fashioned Glass
    • Pilsner Glass
    • Goblet
    • Tulip Glass
    • Cocktail and Martini Glass
    • Champagne Flute
    • White Wine Glass
    • Red Wine Glass
    • Pitcher
    • Shot Glass
  • Flatware
    • Introduction
    • Flatwares
    • Types Flatwares - Spoons
    • Types Flatwares - Forks
    • Types Flatwares - Knife
  • Miscellaneous Tableware
    • Introduction
    • Other Tableware
  • Bar Equipment
    • Introduction
    • Bar Equipment
    • Bar Equipment - Cocktail Shaker
    • Bar Equipment - Boston Shaker
    • Bar Equipment - Mixing Glass
    • Bar Equipment - Strainer
    • Bar Equipment - Bar Spoon
    • Bar Equipment - Bar Blender
    • Bar Equipment - Wine Bottle opener
    • Bar Equipment - Peg Measurer
    • Bar Equipment - Ice bucket and Ice tongs
    • Bar Equipment - Decanter
  • Buffet Equipment
    • Introduction
    • Buffet Equipment
    • Buffet Equipment - Buffet Table
    • Buffet Equipment - Chafing Dish
    • Buffet Equipment - Food Warmer
    • Buffet Equipment - Serving Gear
    • Buffet Equipment - Tong
    • Buffet Equipment - Tray
  • Types of Service, Menu and Cover
  • Types of Menu
    • Types of Menu
    • Courses and Accompaniments
    • Nutritional Drinks and Stimulants
    • Alcoholic Beverages
    • Non-Alcoholic Beverages
    • Introduction to Cocktails
    • Cocktails
    • Preparation of Cocktail - Mojito
    • Mocktails
    • Preparation of Mocktail - Virgin Mojito
  • Types of Services
    • Introduction
    • Table Service
    • Self Service
    • Assisted Service
    • Single Point Service
    • Specialised or "in situ" Service
    • Highly Specialised Service
    • Gueridon Trolley Service
  • What is cover
    • Introduction
    • Laying Table Cloth
    • Laying of Cover
    • Summary
  • Napkin Folds
    • Introduction
    • Book
    • Fan
    • Bishop's Hat
    • Cockscomb
    • Candle
    • Triple Wave
    • Buffet Napkin Fold
    • Summary
  • Other Setups
    • Bar Setup
    • Buffet Setup
    • Other Restaurant Setups
  • Food Outlet Procedures
  • Preparing for service
    • Briefing, Mise-en-Scene and Mise-en-Place
    • Plan and Prepare for Duty
    • Guest Characteristics
    • Customer Service
  • Welcoming and Seating a Guest
    • Introduction
    • Welcoming and Seating a Guest
  • Order Taking – Food and Beverage
    • Introduction
    • Order Taking
    • Summary
  • Preparation and Setups - Test Your Learning
    • Preparation and Setups - Test Your Learning
  • Handling and Cleaning of Service Gears
  • Handling of Service Gear
    • Introduction
    • Handling of Forks and Spoons
  • Carrying Plates
    • Introduction
    • Carrying Hot Plates
    • Carrying Pre-plated Plates
    • Summary
  • Carrying A Service Salver
    • Introduction
    • Carry a loaded salver
    • Summary
  • Carrying a Large Tray and tray stand
    • Introduction
    • Carring a Large Tray and Tray Stand
  • Carrying Glasses
    • Introduction
    • Carrying Glasses with hand
    • Carry Glasses on a Service Salver
    • Summary
  • Cleaning and Polishing Glasses
    • Introduction
    • Cleaning Glasses
    • Polishing Glasses
    • Summary
  • Service Sequence
  • Service of Water
    • Introduction
    • Serving Bottled Water
    • Serving Filtered Water
    • Summary
  • Service of Non Alcoholic Beverages
    • Introduction
    • Serving of Tea
    • Serving of Aerated Drinks/Juices
    • Summary
  • Service of Alcoholic Beverages
    • Introduction
    • Serving Whiskey
    • Serving Beer
    • Summary
  • Service of Soup
    • Introduction
    • Service of Soup
    • Clearing of Soup Bowls
  • Service of Food
    • Introduction
    • Service of Starters
    • Service of Main course
    • Service of Pasta
    • Summary
  • Service of Dessert
    • Introduction
    • Service of Dessert
  • Clearing Crockery and Cutleries
    • Introduction
    • Clearing Plates
    • Summary
  • Crumbing
    • Introduction
    • Crumbing
  • Changing A Dirty Ashtray
    • Introduction
    • Changing a Dirty Ashtray
  • Handling Check and Guest Exit
    • Introduction
    • Service during Guest Exit
  • Handling Special Situations
  • Dealing with Incidents
    • Introduction
    • Spillage
    • Illness of Customer
  • Handling Complaints
    • Introduction
    • Hair in my Food
  • Guests with Special Needs
    • Introduction
    • Attending to a blind customer
    • Attending to a pregnant woman
  • Service Gear and Service Sequence - Test Your Learning
    • Service Gear and Service Sequence - Test Your Learning
  • Health and safety
  • First Aid
    • Heart Attack
    • Cardiopulmonary Resuscitation
    • Carrying a Patient
    • Bandaging
    • Prepare an Injury Incident Report
    • Electrocution, Bleeding, Burns, Choking, Electric Shock, Poisoning, etc.
    • Lifting Heavy Objects at Work
    • Fire Safety
    • Electrical Accidents, Safety Precautions
    • Managing Emergencies
  • My Workplace
  • Introduction and Greetings
    • Introduction
    • Process flow: Show
    • Summary
  • Know My Workplace
    • Introduction
    • Process flow: Show
    • Summary
  • A Walk through my Restaurant
    • Introduction
    • Process flow: Show
    • Summary
  • Giving Directions
    • Introduction
    • Process flow: Show
    • Summary
  • Waste Disposal
    • Waste Disposal
  • Safety in the workplace - Test your learning
    • Safety and the Workplace - Test Your Learning
  • Know My Guest
  • Asking Questions 1
    • Introduction
    • Process flow: Show
    • Summary
  • Asking Questions 2
    • Introduction
    • Process flow: Show
    • Summary
  • Asking Questions 3
    • Introduction
    • Process flow : Show
    • Summary
  • Speaking Politly
  • Expressing Thankfulness
    • Introduction
    • Process flow: Show
    • Summary
  • The Service ‘No’
    • Introduction
    • Process flow: Show
    • Summary
  • Rude vs Polite Expressions
    • Introduction
    • Proces flow: Show
  • Agreeing - Disagreeing
    • Introduction
    • Process flow: Show
    • Summary
  • Wow' Your Customer
  • Giving Suggestions and Recommending
    • Introduction
    • Process flow: Show
    • Summary
  • Responding to a Complaint
    • Introduction
    • Process flow: Show
    • Summary
  • Complimenting and Praising
    • Introduction
    • Process flow: Show
    • Summary
  • Listen Up
    • Introduction
    • Process flow: Show
    • Summary
  • Seeking Permission
    • Introduction
    • Process flow: Show
    • Summary
  • Mistakes Can Be Erased Easily
    • Introduction
    • Process flow: Show
    • Summary
  • Communicating with Guests - Test Your Learning
    • Communicating with Guests - Test Your Learning
  • Teams - Pillars of Success
  • Co-operation – Key to Team Work
    • Introduction
    • Process flow: Show
    • Summary
  • Express Your Hurt Correctly
    • Introduction
    • Process flow: Show
    • Summary
  • Conflict Resolution Communication
    • Introduction
    • Process flow: Show
    • Summary
  • Accepting Criticism
    • Introduction
    • Process flow: Show
    • Summary
  • Giving Criticism
    • Introduction
    • Process flow: Show
    • Summary
  • Applying for a job
  • Preparing an Effective Resume
    • Introduction
    • Process flow: Show
  • Interview
    • Introduction
    • Process flow: Show
    • Summary
    • Interview Questions
  • Team Work and Applying for a Job - Test Your Learning
    • Team Work and Applying for a Job - Test Your Learning
  • Food and Beverage Steward - Graded Assessment
  • Food and Beverage Steward - Graded Assessment
    • Food and Beverage Steward - Graded Assessment
Topics List ( 4 )
Icebreaker and Introduction
What you need to know when starting this course.
Topics List ( 3 )
Program Overview
Learn about the course content
Topics List ( 3 )
Setting Ground Rules
Learn about the importance of rules and regulations for working effectively.
Topics List ( 3 )
Positive Attitude
Learn about the importance of having a positive attitude.
Topics List ( 3 )
Creating a Good First Impression
Learn about the body language and grooming required in a professional environment.
Topics List ( 3 )
Discipline
Learn about the importance of being disciplined and its positive impact on work.
Topics List ( 3 )
Self Evaluation
Learn about identifying your strengths and weaknesses.
Topics List ( 3 )
Goal Setting
Learn about setting goals and planning short and long term goals.
Topics List ( 3 )
Managing Time
Learn how to manage time effectively and identify important and urgent tasks.
Topics List ( 3 )
Self Motivation
Learn about the role of self-motivation in making a person successful.
Topics List ( 3 )
Handling Conflict Resolution
Learn how to solve conflicts peacefully and constructively.
Topics List ( 3 )
Interpersonal Skills
Learn the importance of good interpersonal skills to create good relationships at the workplace.
Topics List ( 3 )
Team Dynamics
Learn how to distinguish between a group and a team and recognize the importance of team work.
Topics List ( 3 )
Dignity Of Labour
Learn about the importance of inclusion and equality.
Topics List ( 3 )
Honesty
Learn about the importance of being honest.
Topics List ( 6 )
Industry introduction
Learn about the food and beverage industry and different associations involved with that industry.
Topics List ( 1 )
Food and Beverage Introduction - Test Your Learning
Test your knowledge on team building, self management, and the introduction to the food and beverage industry.
Topics List ( 5 )
Flatware
Learn how to identify different types of flatware and when to choose the appropriate flatware.
Topics List ( 2 )
Miscellaneous Tableware
Learn about the additional items in tableware.
Topics List ( 4 )
What is cover
Learn about the proper way to lay a cover on a table.
Topics List ( 9 )
Napkin Folds
Learn how to fold napkins in different styles.
Topics List ( 3 )
Other Setups
Learn about setting up different parts of the food and beverage industry.
Topics List ( 4 )
Preparing for service
Learn how to effectively prepare for service in the food and beverage industry.
Topics List ( 2 )
Welcoming and Seating a Guest
Learn how to welcome and seat a guest.
Topics List ( 3 )
Order Taking – Food and Beverage
Learn how to take a food and beverage order.
Topics List ( 1 )
Preparation and Setups - Test Your Learning
Test your knowledge on services, setups, and different menus for guests.
Topics List ( 2 )
Handling of Service Gear
Learn how to handle food and beverage service equipment.
Topics List ( 4 )
Carrying Plates
Learn the procedure for carrying plates neatly and gracefully.
Topics List ( 3 )
Carrying A Service Salver
Learn how to carry a loaded salver.
Topics List ( 2 )
Carrying a Large Tray and tray stand
Learn how to carry a loaded tray and tray stand.
Topics List ( 4 )
Carrying Glasses
Learn how to carry glasses in different ways.
Topics List ( 4 )
Cleaning and Polishing Glasses
Learn how to clean and polish glasses.
Topics List ( 4 )
Service of Water
Learn the procedure of serving water to guests.
Topics List ( 4 )
Service of Non Alcoholic Beverages
Learn how to serve non-alcoholic beverages to guests.
Topics List ( 4 )
Service of Alcoholic Beverages
Learn how to serve alcoholic beverages to guests.
Topics List ( 3 )
Service of Soup
Learn how to serve soup to a guest.
Topics List ( 5 )
Service of Food
Learn how to serve food to guests.
Topics List ( 2 )
Service of Dessert
Learn how to serve dessert to guests.
Topics List ( 3 )
Clearing Crockery and Cutleries
Learn how to clear crockery and cutlery from a guest's table.
Topics List ( 2 )
Crumbing
Learn how to crumb down a table.
Topics List ( 2 )
Changing A Dirty Ashtray
Learn how to clear and change a dirty ashtray.
Topics List ( 2 )
Handling Check and Guest Exit
Learn how to handle the check and a guest leaving.
Topics List ( 3 )
Dealing with Incidents
Learn how to handle unforeseen incidents.
Topics List ( 2 )
Handling Complaints
Learn how to handle guests' complaints.
Topics List ( 3 )
Guests with Special Needs
Learn how to interact with guests with special needs.
Topics List ( 1 )
Service Gear and Service Sequence - Test Your Learning
Test your knowledge on the handling of service gears, service sequence, and handling special situations.
Topics List ( 3 )
Introduction and Greetings
Learn how to greet and introduce yourself to others.
Topics List ( 3 )
Know My Workplace
Learn how to identify nouns to denote people, places, and things at the workplace.
Topics List ( 3 )
A Walk through my Restaurant
Learn how to use describing words in the food and beverage industry.
Topics List ( 3 )
Giving Directions
Learn how to guide a guest to a table or section of a restaurant.
Topics List ( 1 )
Waste Disposal
Learn about waste management and pest control in the food and beverage industry.
Topics List ( 1 )
Safety in the workplace - Test your learning
Test your knowledge on health and safety and the workplace.
Topics List ( 3 )
Asking Questions 1
Learn how to frame questions.
Topics List ( 3 )
Asking Questions 2
Learn how to ask open ended questions.
Topics List ( 3 )
Asking Questions 3
Learn how to ask close ended questions.
Topics List ( 3 )
Expressing Thankfulness
Learn how to express gratitude and how to receive thanks from others.
Topics List ( 3 )
The Service ‘No’
Learn how to use polite words while saying 'no' to a guest or colleague.
Topics List ( 2 )
Rude vs Polite Expressions
Learn how to differentiate between rude and polite expressions.
Topics List ( 3 )
Agreeing - Disagreeing
Learn to express opinions both by agreeing and disagreeing.
Topics List ( 3 )
Giving Suggestions and Recommending
Learn how to communicate effectively for suggestions or recommending.
Topics List ( 3 )
Responding to a Complaint
Learn how to handle customer complaints.
Topics List ( 3 )
Complimenting and Praising
Learn how to compliment and praise a guest or colleague.
Topics List ( 3 )
Listen Up
Learn how to focus on key words to get facts.
Topics List ( 3 )
Seeking Permission
Learn the phrases to use to seek permission for serving and clearance from guests.
Topics List ( 3 )
Mistakes Can Be Erased Easily
Learn suitable phrases for admitting mistakes and apologising.
Topics List ( 1 )
Communicating with Guests - Test Your Learning
Test your knowledge on speaking politely, knowing your guest, and how to impress your customer.
Topics List ( 3 )
Co-operation – Key to Team Work
Learn to use appropriate phrases for co-operation with team mates.
Topics List ( 3 )
Express Your Hurt Correctly
Learn phrases to express hurt feelings.
Topics List ( 3 )
Conflict Resolution Communication
Learn to resolve conflicts by using 'I' messages in the workplace.
Topics List ( 3 )
Accepting Criticism
Learn how to respond positively to criticism.
Topics List ( 3 )
Giving Criticism
Learn how to offer constructive criticism without being accusatory.
Topics List ( 2 )
Preparing an Effective Resume
Learn how to prepare an effective resume.
Topics List ( 4 )
Interview
Learn how to prepare for an interview.
Topics List ( 1 )
Team Work and Applying for a Job - Test Your Learning
Test your knowledge on how to successfully work in a team and applying for a job.
Topics List ( 1 )
Food and Beverage Steward - Graded Assessment
This assessment will test and grade your knowledge of all subject areas in this course.
Course Features
  • Duration

    15-20 Hours

  • Publisher

    Advance Learning

  • Video

    Yes

  • Audio

    Yes

  • Assessment

    Yes

  • Certification

    Yes

  • Price

    Free

  • Reward

    50 Pts

  • Responsive

    No

Reviews and Rate
This course has no reviews yet.
Tags