Hospitality Management Studies - Hotel Operations - Revised

Get up to speed with the essential principles of hospitality management with this free online course from Alison.

Tourism and Hospitality
Free Course
Staying at a hotel is should be a memorable experience for every guest. Behind the scenes, different hotel departments work hard every day to make that experience possible. This hospitality management course will show you how this is done. You will learn about the organizational structure of a hotel, the functions of different hotel departments, and how they can work together to provide guests with an excellent hotel stay every single time.
  • Duration

    2-3 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher





View course modules


This course begins by introducing you to hotel ownership classifications such as management contract enterprises and franchising. The course also covers the organization of hotel departments, their functions, and how they work together. You will take a look at the front office department and the duties of the front office manager, receptionist, and concierge. You will also study the main duties of the front desk staff and the standard procedures that should be followed for the registration and check-out of guests.

Entering a newly made up hotel room is always a joy to behold, thanks to the housekeeping department. This course will tackle the different housekeeping positions, such as room attendants, cleaners and supervisors, and their roles and duties within the department. It will talk about the relationships of the housekeeping department with other hotel departments, the standard procedures to be followed during room cleaning operations, and the room status codes and terminologies used by hotels to enhance inter-departmental communications.

This Hospitality Management Studies - Hotel Operations course will teach you the ins and outs of the hotel management industry. It will be of great interest to professionals working in the hospitality industry or learners who would like to have a career in the interesting world of hospitality. So check out the course now, and start boosting your knowledge of hotel departments, their staff, and functions.

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Learning Outcomes

After completing this course you will be able to:

  • Explain the modes of hotel management.
  • Define the classification of hotel departments.
  • Explain the organization structure of hotel.
  • Describe the functions of the front office department.
  • Define and explain the organization of the front office department.
  • List the key positions of the front office.
  • Explain the day-to-day front of house operations.
  • Describe the key roles of the housekeeping department.
  • Explain the organization of the housekeeping department.
  • Describe the relationship between housekeeping and other departments.


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

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