The Implementation Phase: educating users | Diploma in Project Management
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The System Development Life Cycle Implementation Phase The Implementation Phase: planning and announcing the implementation The Implementation Phase: acquisition of new equipment (hardware and software) The Implementation Phase: preparing the physical facilities The Implementation Phase: educating users The Implementation Phase: developing an implementation schedule The Implementation Phase: commissioning of the new system (changeover)Modules
Project management overview Project management methodology Project management toolset Project management documentation System development life cycle The planning phase The analysis phase The design phase The implementation phase The use/evaluation phase Project management case study Information Technology case study Toolset case study GANTT charts case study Documentation case study System development life cycle case study The planning phase case study Feasibility study case study The planning phase case study The analysis phase case study The analysis phase case study 2 The design phase case study Implementation phase case study 1 Implementation phase case study 2 Evaluation phase case study Implementation phase case study Case study conclusion Project Management Assessment
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XSIQ * Information Technology - The Implementation Phase: educating users The Implementation Phase: educating users The more effectively the users are trained in the system, the less problems there will be with it. Each type of training has benefits and disadvantages. What is important is that each company decides upon the most appropriate training based on its individual needs and requirements. Where customers need to be included in the education program, the complexity of the education program delivery increases. Having created the environment for the deployment of the new system, it is important that all of the users are educated in the use of the new system. While this is an obvious step, it is a very important step in the success of the new system. There are a number of training strategies a company might employ when implementing a new system - from onsite training to specialist courses. Some of the factors that will need to be taken into consideration when designing a training program include: the existing skill sets within the company, the extent of the change, the funds available and the number of users to be trained. In addition to this, decisions made in the implementation plan will have an impact on the training programs as well. This is because there may be elements of a proposed training program that cannot be carried out until other parts of the implementation program are complete. For example, the training program cannot commence until after the new software has been written and tested, or if the training program is to involve "hands on" experience with the new hardware, this cannot happen until after the new equipment has been installed. It is important that all users of the system are trained in its operation. If the customers of the company are one of the direct users groups of the system (such as bank customers and ATMs) then they will need to be included in the education program. Customer training increases the complexity of the program. This is because there is significantly less control over the training that can be given to the customers. (By this, it is meant that, while it can be mandated for employees to undergo an education program, you cannot make customers do this, even if it is in their best interests.) Previous | NextView Comments and Reviews >>