Documentation for different users | Diploma in Project Management
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Documentation Types of documentation Program documentation System and technical documentation User documentation Paper based documentation Electronic documentation Documentation media Documentation for different users Documentation revisionModules
Project management overview Project management methodology Project management toolset Project management documentation System development life cycle The planning phase The analysis phase The design phase The implementation phase The use/evaluation phase Project management case study Information Technology case study Toolset case study GANTT charts case study Documentation case study System development life cycle case study The planning phase case study Feasibility study case study The planning phase case study The analysis phase case study The analysis phase case study 2 The design phase case study Implementation phase case study 1 Implementation phase case study 2 Evaluation phase case study Implementation phase case study Case study conclusion Project Management Assessment
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XSIQ * Information Technology - Documentation for different users Documentation for different users Specialist users, such as data entry operators or web developers depend upon the use of information systems in order to do their work. It is important to identify the user and their documentation requirements. Users are normally categorised by their level of knowledge of the operation of the system: Novice Need quick start guides, troubleshooting tips and user manuals that explain basic processes in detail Intermediate Need more detailed user manuals which assume some prior knowledge, troubleshooting guides and simple technical guides Expert Need manuals with explanation of complex or advanced features Or by their level of involvement with the system: Expert Support specialists, usually software or hardware technicians whose role is to maintain the system? Specialists These users depend on the use of information systems to do their work. They may include data entry operators, web developers and graphic designers. Adjunct People for whom information technology assists them in their work but is not essential. This group includes medical staff, teachers, accountants, lawyers and store managers. Incidentals Occasional users of an information system. Examples include a customer using a company's web-based product catalogue to order goods, accessing point-of-sale systems, or even interacting with an electronic switchboard with voicemail. When developing user documentation the level of knowledge and involvement should be considered. Documentation must be geared directly towards the needs of a particular user or group of users. Print out the following revision activity and use it to test your understanding of the types of documentation required by different groups of users. Previous | NextView Comments and Reviews >>