Help & Support

Help Topics

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  1. How does certification work? How do I earn a certificate? To fully complete a course, you must study all sections of the course (100% progress and a green tick beside each...
  2. Sample PDF Certificate If you purchase a PDF certificate, the certificate and the transcript will be made available to download, from the My Certificates page. The...
  3. What is the difference between a certificate and a diploma? A certificate level course is shorter. On completion, the certificate is available as a PDF download, paper parchment or framed parchment. The PDF is...
  4. What courses have free certificates? Below is a list of our courses that offer a free PDF certificate:
  5. Sample Parchment Certificate If you purchase a parchment certificate, it will be shipped to your address. A transcript will also be included with your order. The transcript...
  6. How do I claim my certificate? How do I claim my Certificates? To obtain your certificate, please follow these instructions: (1)    First go to your account...
  7. Sample Framed Parchment If you purchase a framed parchment certificate, it will be shipped to your address. A transcript will also be included with your order. The...
  8. Where can I find my ALISON Certificates? You can find your ALISON certificates here:
  9. Sample Diploma Parchment If you purchase a diploma parchment, it will be shipped to your address. A transcript will also be included with your order. The transcript will...
  10. How do I pay by western union or moneygram? -        Western Union and Moneygram payments can be made in your bank, post office or currency exchange shops...
  11. Shipping and payment verification To help guard against stolen credit cards and identity theft, we only ship parchments to your confirmed address on PayPal (the address must match the...
  12. Sample Framed Diploma Parchment If you purchase a framed diploma parchment, it will be shipped to your address. A transcript will also be included with your order. The transcript...
  13. Are ALISON certificates recognised? FACT: Over 300,000 ALISON certificates have been ordered/downloaded around the world in 2013. ALISON Certificates are becoming well known and trusted...
  14. How will I receive my certificate? If you order a PDF certificate, it will be made available to download from the page. If you order a paper or framed parchment, it will be...
  15. What is a certificate Pin code? ALISON Certificates Pin code is a personal code that is added to protect your privacy and only allows people approved by you to see and validate your...
  16. How to add your logo for ALISON custom certificates? To add your organisation's  logo to the ALISON certificates of your group, please follow these steps: 1- Go to the "My Account"...
  17. How to pay for a number of certificates in one transaction As an individual learner, the process is the same as paying for a single certificate. Note that if you purchase a number of paper or framed...
  18. What is the certificate cost? Certificate options vary depending on which course you choose; some are FREE (such as Microsoft Digital Literacy and a number of HSA courses), some...
  19. How to validate an ALISON certificate ALISON qualifications can be validated online once you have purchased a certificate or diploma. 1. Go to alison.com/cert/check. 2. Enter the...
  20. My country does not use Euros, I cannot pay for my certificate If you live in a country where Euros are not used, you can still pay for your certificate(s). The currency exchange is made by PayPal when you are...
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