Technical Support
ALISON strives to ensure that all our learners, teachers, trainers, and tutors can access and use our free courseware and learning management system as easily and independently as possible. We welcome your suggestions in helping us to achieve this goal. Our frequently asked questions (FAQ) section and our discussion forums provide useful and helpful tips. We are open to your suggestions which could help you and other learners on ALISON to get the most from your learning experience.
Free Technical Support
We provide free-of-charge responses to technical and user inquiries as speedily as our free resources allow.
Premium Technical Support
Where organisations - including government, non-profit, community organisations and private businesses worldwide - use our learning services, we offer a Premium Technical Support service.
Service Offering
-
One-hour response time to technical support queries
-
Priority Queuing is facilitated through the issuing of a unique Premium Technical Support (PTS) number. This PTS number should be quoted in the email subject line to solicit a priority response. The PTS number should also be quoted on all voicemail messages.
-
Assistance and advice from an ALISON expert on the management and administration of large groups of learners – including multiple groups and subjects.
Benefits
-
Time – saves the time of ALISON learners and training administrators within your organisation.
-
Peace of mind – an ALISON service agent is available to resolve your issues quickly and efficiently.
-
Availability – premium phone support available from 8:00am to 6:30pm (GMT), Monday to Friday (excluding public holidays).
Premium PricingPlease contact us at support@alison.com for pricing and more information.
|
