ALISON strives to ensure that all our learners, and all our teachers, trainers and tutors, can access and use our free courseware and learning management system as easily and as independently as possible.

Free Technical Support

Premium Technical Support

Where organizations - including government, non-profit, community organizations and private businesses worldwide - use our learning services, we offer a Premium Technical Support service.

Service Offering

1. One-hour response time to technical support queries

2. Priority Queuing is facilitated through the issuing of a unique Premium Technical Support (PTS) number. This PTS number should be quoted in the e-mail subject line to solicit a priority response. The PTS number should also be quoted on all voicemail messages.

3. Assistance and advice from an ALISON expert on the management and administration of large groups of learners – including multiple groups and subjects.

Benefits

1. Time – saves the time of ALISON learners and training administrators within your organization.

2. Peace of mind – an ALISON service agent is available to resolve your issues quickly and efficiently.

3. Availability – premium phone support available from 8:00am to 6:30pm (GMT) from Monday to Friday (excluding public holidays).

Premium Pricing

Premium Technical Support is available for a fee of €25 per month for a group of up to 250 learners. For multiple groups, discounts are provided to organizations with over 10 groups covered by Premium Technical Support.

To purchase Premium Technical Support, please complete the form below. The Premium Technical Support Service begins as soon as you have been issued with your ALISON PTS Number.

The Premium Technical Support service is offered on a simple three-month rolling contract (quarterly), or on an annual basis.

Premium Technical Support - Order Form