Q: ALISON log in trouble. Why can't I log in to ALISON?

A:

If you are having a problem logging in to ALISON there are a few possible reasons for this:

1. Unconfirmed Account: Your account has not yet been activated as you have yet to confirm the existence and your ownership of the e-mail address you provided when registering with ALISON. What you need to do: Click the link provided within the confirmation e-mail to confirm your e-mail address and activate your ALISON account.
   
2. Undelivered Confirmation E-mail: You have not received or cannot find the confirmation e-mail to complete step 1 above. What you need to do: Send an e-mail to support@alison.com from the e-mail address you provided when registering so we can verify that you own that e-mail address, and we will manually confirm your account and alert you so that you can immediately log in.
3. Incorrect Password: ALISON log in tells you that your password is incorrect. What you need to do: Check to see if you are entering your password with the correct case-sensitivity for each character - if your password contains a mix of upper- and lower-case letters you must enter them exactly in that manner. Perhaps the "Caps Lock" key is depressed on your keyboard and all the letters are being typed as upper-case?
4. Forgotten Password: You know you have forgotten your password and you need a new one. What you need to do: Watch the video tutorial shown below to see the 3 minute password reset procedure in full, and then click here to complete that procedure for your account. You will not need to contact ALISON Support to carry out the password reset procedure.