Sign-up today to join over 4 million learners already on ALISON:

Understanding Your Customers to Drive Sales

Create an ALISON Manager Group


Course Features







Equivalent to FETAC

Level 5

Equivalent to QCF (UK)

Level 3






Start Now!

Learning Outcome

Modules in Understanding Your Customers to Drive Sales

In this module learn about understanding your customers to drive product sales.


You must score 80% or more to pass this assessment.



Start Course Now!

Comments & Reviews

  • Ramy Ghaly Egypt A brilliant course 2014-11-13 13:11:34
  • Abdulsamad Gicheru Kenya this course has enabled me to achieve my sales target where i am currently working on probation 2014-11-11 09:11:46
  • Roushdy Ismail Egypt Understanding customers is the key to giving them good service. To give good customer care you must deliver what you promise. But great customer care involves getting to know your customers so well that you can anticipate their needs and exceed their expectations To understand your customers well, you need to be attentive to them whenever you are in contact with them. The potential rewards are great: you can increase customer loyalty and bring in new business through positive word-of-mouth recommendation. There are three main ways to understand your customers better. One is to put yourself in their shoes and try and look at your business from their point of view. The second way is to collect and analyse data in order to shed light on their buying behaviour. The third way is simply to ask them what they think. 2014-10-13 19:10:32
  • Alysia Geneve Lopes United States of America This course was really interesting to learn about however I personally feel that it is based entirely on technology. I would be very much interested to learn how to drive sales on FMCG products. Overall it was a quite knowledgeable course. Thanks! 2014-10-08 22:10:52
  • Caroline Guisbert United States of America This was a good course 2014-10-07 18:10:44
  • Angela Swinerd United Kingdom Hello It highlighted the importance of the free trial model, metrics model and internal and external customer services under his perceptive and up-to-date angle. Thanks 2014-10-02 23:10:42
  • Allan Forrester United Kingdom very detailed understanding of a different approach to sales 2014-08-31 10:08:08
  • Isidro Cano United States of America it is very helpfull 2014-08-31 01:08:18
  • Aniruddha Bidkar India Great Content. Good Course. 2014-08-26 15:08:38
  • Maria Cetti United Kingdom Great Course! 2014-08-26 14:08:31
More Comments and Reviews >>

Understanding Your Customers to Drive Sales

Learn about understanding your customers to drive product sales.

Start Now!