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Staying Close to the Customer


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Course Features

Video

High

Audio

High

Animation

None

Equivalent to FETAC

Level 5

Equivalent to QCF (UK)

Level 3

Language

EN

Publisher

Stanford

Rating

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Learning Outcome

Modules in Staying Close to the Customer

In this module learn why it is important for a business to stay close to their customers.


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Comments & Reviews

  • Jamie Brandt United States of America Great study. 2014-09-19 02:09:40
  • Jenny Lee Singapore good 2014-09-11 09:09:08
  • 3162834 . Australia Very interesting to learn about a company like Yahoo. 2014-09-04 09:09:01
  • Susan Reckner United States of America very informative 2014-08-06 17:08:46
  • Jeenson George Fanciska India good 2014-08-03 00:08:29
  • Monisola Deborah Olaosho Nigeria Employees are the key to extraordinary service; employees who are good at what they do and love doing it, can provide the type of response that activates customer loyalty. A successful customer-focused organization is first an employee-focused organization. Stay close with your customers but stay closer with your employees. Employees are the ones who provide service. They are your eyes and ears to the customer world. They are your idea generators, your efficiency experts and your image-makers. Connect to them, know them, respond to them. An employee who feels listened to, well supported and personally cared for will provide the same responses for the customer. Great employees create great customer service. At a time of doing more with less, it is critical to know how to use your limited resources to always get it right. Get close to your customers. Get closer to your employees. Both have the information you need to be successful. Ask. Listen. Think. Care. Respond. Connect. This is personal. 2014-08-01 19:08:12
  • Roger O Plessen II United States of America This is a great and fun course to take ! you will enjoy it ! 2014-07-22 21:07:37
  • Lateef Adeosun Nigeria Study this course will make you know important customer is. It will also improve your sales and get you a job or keep you in business 2014-07-22 11:07:52
  • Lateef Adeosun Nigeria I believe to stay in in business you have to relate to your customer very well because they are your backbone of your business. you 2014-07-22 10:07:39
  • Danny Lewis United States of America I like this course. It was very informative and I hope to find more like it. 2014-04-28 01:04:37
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Staying Close to the Customer

Learn about the importance of staying close to your customers.

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