Reviews and Comments about Customer Service Training Course

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Customer Service Training

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business. This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. Learners will gain a thorough knowledge and understanding of the important aspects of customer service and become confident in their handling of enquiries, complaints, and communications. This course is ideal for anyone who deals directly with a business’ or organisation’s customers.

ID: 336

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Factsheet

Publisher: Connexions

Certified Learners: 3152

What our learners say about Customer Service Training course - 72 Comments

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[2012-05-12 13:05:13] (View Customer Service Training comment)
Mohammed Alkhatim Yagoub Mohammed Elawad

Course Module: Introduction to Customer Service
Course Topic: Introduction to Customer Service
Comment: Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates.
The practice of customer service should be as present on the show floor as it is in any other sales environment

	[2012-04-24 08:04:12] (View Customer Service Training comment) Olawunmi Opowoye
	Course Module: Introduction to Customer Service Course Topic: Introduction to Customer Service Comment: hi,been registered since last friday and having diffculties in the classes.wats happeng?tx wunmi

	[2012-03-14 01:03:49] (View Customer Service Training comment) Karina Arroyo
	Course Module: Introduction to Customer Service Course Topic: Introduction to Customer Service Comment: I would have liked a little more interaction with the course.

	[2012-03-04 21:03:03] (View Customer Service Training comment) Rayner Amituanai
	Course Module: Assessment Course Topic: Customer Service Assessment Comment: easy and simple common sense really

[2012-03-03 03:03:38] (View Customer Service Training comment)
Wilma Carvajal

Course Module: Assessment
Course Topic: Customer Service Assessment
Comment: good morning everyone i am the member of alison study online i learned to my course about customer service,this is the way to study and learned and trainning ,i am not fluent in english its hard to me for all i read about my course english lauged but ill trying to traslate of my country i am filipino woman i am from the philipines country i am not fluent to english,but i want learned to how to be come as a customer service i want job after this study here in the alison course, the alison school is the good online study learned to all foor people i am the one of them foor woman here the my course,i am trying to study learned to wanted job after this course to find good job soon after schooling the alison course,i know the alison is the one and best for me to help and to guide about the study and learned to train fo this course as a customer service the alison soon helps me to find job ,,thanks for the alison give the foor people i am the one of then to help me thanks for this online schooling

	[2012-02-24 10:02:44] (View Customer Service Training comment) James Clark
	Course Module: Introduction to Customer Service Course Topic: Introduction to Customer Service Comment: I thought the course was too basic.

	[2012-02-17 16:02:31] (View Customer Service Training comment) sinead haile
	Course Module: Assessment Course Topic: Customer Service Assessment Comment: easy to use, useful information

	[2012-02-16 12:02:21] (View Customer Service Training comment) Nadine Eddiford
	Course Module: Assessment Course Topic: Customer Service Assessment Comment: some good information although most of it was common sense

	[2012-02-12 12:02:43] (View Customer Service Training comment) Sami Alfakih
	Course Module: Customer Service Techniques Course Topic: Customer Service Techniques Comment: it was good

	[2012-02-06 13:02:04] (View Customer Service Training comment) JAMES RYAN PENALOSA
	Module: Customer Service Techniques Topic: Customer Service Techniques Comment: less fuss, easy to learn

	[2012-02-04 15:02:03] (View Customer Service Training comment) Carolyn Rosenberg
	Module: Assessment Topic: Customer Service Assessment Comment: Easy to understand, helpful reminders on how to keep your customers and attract new ones!

	[2012-02-02 10:02:19] (View Customer Service Training comment) Kristy Trotter
	Module: Introduction to Customer Service Topic: Introduction to Customer Service Comment: it was easy

	[2012-02-02 10:02:47] (View Customer Service Training comment) Ishag Rasheed
	Module: Customer Service Techniques Topic: Customer Service Techniques Comment: This is really useful course

	[2012-01-22 18:01:47] (View Customer Service Training comment) MICHELLE COLE
	It was easy.

	[2012-01-17 10:01:57] (View Customer Service Training comment) Towhidul Alam
	very interesting

	[2012-01-17 00:01:34] (View Customer Service Training comment) Gordon Cramer
	Good, solid and valuable information for Customer Service personnel.

	[2012-01-16 05:01:50] (View Customer Service Training comment) Coen Lawrence
	This lesson was very useful and helpful.

	[2012-01-12 01:01:19] (View Customer Service Training comment) Muhammad Ismail
	hi it was some question answers today and i got 100 out off 100. so lets see what happens next

	[2012-01-11 00:01:44] (View Customer Service Training comment) Muhammad Ismail
	hi, it was my day-3 it was so simple. today i studed about "dealing with the customer". i realy found it easy. I would like to thank my teacher thats all its time to go take care see u.