| Background |
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| Course Rating (By Learners) |
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| Course Title |
Customer Service Training |
| Course # |
336 |
| Course Publisher |
Connexions |
| Course Category |
Business and Enterprise Skills |
| Content Origin |
The course contents are licensed by  |
| Course Description |
Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business. This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. Learners will gain a thorough knowledge and understanding of the important aspects of customer service and become confident in their handling of enquiries, complaints, and communications. This course is ideal for anyone who deals directly with a business’ or organisation’s customers. |
| License |
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| Course Outline |
View |
| Course Comments |
View |
| Start Page |
View |
| Release Date |
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| Content |
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| Course Duration (Avg Learner) |
1-2 Hours |
| Video/Audio |
None |
| Audio Only |
None |
| Animation |
None |
| Assessments |
Yes |
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| Education Level |
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| Approximate FETAC Level |
Level 5 |
| Approximate NQF Level (UK) |
Level 3 |
| Other |
Higher High Secondary School |
| Age appropriateness |
16+ Years |
| Minimum Grade/Class Level |
Higher High Secondary School |
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| Validation |
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| ALISON Testing |
Yes |
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| Certification Availability |
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| PDF Download |
Yes |
| Parchment |
Yes |
| Framed Certification |
Yes |
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| Merchandise Availability |
Yes |
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| Marketing Information |
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| Case Study |
We are currently seeking case studies for this course. Click here to Submit One |
| Course Advisor |
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| Course Forum |
View |
