Customer Service Training

Course

ID: 336 | Video: None | Audio: None | Animation: None

Equivalent to FETAC: Level 5 | Equivalent to QCF (UK): Level 3

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Learn how to provide an effective professional service for customers

By Publisher: Connexions | Factsheet | Demo

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.

Modules in Customer Service Training

Learning Outcome

Upon completion of this course you will know the essential factors that are important in customer service and develop a customer-friendly approach. You will know what customer service means to a business and the professional qualities required when establishing an effective professional service for customers. You will gain a knowledge of powerful customer-service techniques. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing a good customer service.

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Comments & Reviews

  • Mary Allen - United States of America

    2013-06-16 10:06:36

    Course Module: Introduction to Customer Service Course Topic: Introduction to Customer Service Comment: loving this already

  • Mary Allen - United States of America

    2013-06-13 12:06:33

    Course Module: Customer Service Techniques Course Topic: Customer Service Techniques Comment: so far this has been great..been struggling tring to find classes or courses online..thanks Alison

  • SANDRA VILLARREAL - United States of America

    2013-06-05 04:06:26

    Course Module: Assessment Course Topic: Customer Service Assessment Comment: Like this course and assesment.

  • Patricia Gould - United States of America

    2013-05-30 12:05:07

    Course Module: Introduction to Customer Service Course Topic: Introduction to Customer Service Comment: This course is very good so far. Just wanted to greet everyone here. I had customer service training many, many light-years ago. Looking forward to this refresher course. So far so good!

  • Tasha Van Mierlo - Cook Islands

    2013-05-27 22:05:12

    Course Module: AssessmentCourse Topic: Customer Service AssessmentComment: Straight forward, good stuff!