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Customer Service Training


Customer Service Training

Customer Service Training

Learn how to provide an effective professional service for customers


Students: 40,332
Course Description

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money.
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Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.


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Certification

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.

Learning Outcomes

Upon completion of this course you will know the essential factors that are important in customer service and develop a customer-friendly approach. You will know what customer service means to a business and the professional qualities required when establishing an effective professional service for customers.
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You will gain a knowledge of powerful customer-service techniques. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing a good customer service.
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Module Title
Introduction to Customer Service
Customer Service Techniques
Dealing with the Customer
Assessment

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Background  
Course Rating (By Learners)
Course Title Customer Service Training
Course # 336
Course Publisher Connexions
Course Category 9
Content Origin The course contents are licensed by Creative Commons License
Course Description 

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.

License 
Release Date 18 April 2013
   
Content  
Course Duration (Avg Learner) 1-2 Hours
Video/Audio None
Audio Only None
Animation None
Assessments Yes
 
Education Level
Age appropriateness 16+ Years
Minimum Grade/Class Level Post-Secondary
 
Validation
ALISON Testing Yes
Certification Availability
PDF Download Yes
Parchment Yes
Framed Certification Yes
   
Merchandise Availability Yes
Marketing Information
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Course Forum  View

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  • aaa
    Dora Viviam Morales [[EU]] I liked the course approach, it was brief and handy. 2015-04-26 07:04:04
  • aaa
    Sarika Charles Barbados I believe the customer service course was very informative.I learnt a lot more than I new.That was the best ever!!!! 2015-04-24 23:04:31
  • aaa
    Alma Connelly United Kingdom This course is a quick helpful way in dealing with customers. 2015-04-24 16:04:35
  • aaa
    David Mccorvey United States of America The Customer Service Training Course is excellent. The information was presented clearly and orderly. 2015-04-24 05:04:52
  • aaa
    Ronald Motilal Trinidad and Tobago This course has given me more insightful thoughts to manage my working relations. It is simple to understand, practical in its approach and concise in nature. 2015-04-20 23:04:49
  • aaa
    Mina Katouzian United Kingdom Excellent quick introduction to good Customer service 2015-04-20 17:04:35
  • aaa
    Edward Zigler United States of America Very good short course. I actually want to teach it to my employees. 2015-04-18 01:04:48
  • aaa
    Toni Edwards United States of America i found the course to be very informative and well detailed. 2015-04-16 14:04:41
  • aaa
    Edmond Nonie Sierra Leone I like that it's high impact but short enough for my team to be able to talk within their work day. The key concepts highlighted will provide great talking points for team discussion and streamlining our customer approach moving forward. 2015-04-14 03:04:34
  • aaa
    Henrietta McNeill Samoa It is good and I will be using it to help train my frontline staff 2015-04-09 23:04:05
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Free, Online Customer Service Training Course.