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Customer Service Training


Customer Service Training

Customer Service Training

Learn how to provide an effective professional service for customers


Students: 35,606
Course Description

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money.
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Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.


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Certification

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.

Learning Outcomes

Upon completion of this course you will know the essential factors that are important in customer service and develop a customer-friendly approach. You will know what customer service means to a business and the professional qualities required when establishing an effective professional service for customers.
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You will gain a knowledge of powerful customer-service techniques. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing a good customer service.
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Module Title
Introduction to Customer Service
Customer Service Techniques
Dealing with the Customer
Assessment

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Background  
Course Rating (By Learners)
Course Title Customer Service Training
Course # 336
Course Publisher Connexions
Course Category 9
Content Origin The course contents are licensed by Creative Commons License
Course Description 

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.

License 
Release Date 18 April 2013
   
Content  
Course Duration (Avg Learner) 1-2 Hours
Video/Audio None
Audio Only None
Animation None
Assessments Yes
 
Education Level
Age appropriateness 16+ Years
Minimum Grade/Class Level Higher High Secondary School
 
Validation
ALISON Testing Yes
Certification Availability
PDF Download Yes
Parchment Yes
Framed Certification Yes
   
Merchandise Availability Yes
Marketing Information
Case Study We are currently seeking case studies for this course. Click here to Submit One
Course Advisor We are currently seeking subject experts regarding this course. Click here to become a volunteer subject expert advisor
Course Forum  View

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  • Philo Shankule Uganda My Opinion about this training is that is very enlightening. There are many details that are over looked in classroom training and since you have to study on your own you try to look through everything and therefore able to understand more in this field. Many thanks to the ALISON team for the opportunity to learn things that i could not afford to learn because of Financial constraints. 2015-01-29 11:01:49
  • Nweze Sydney Nigeria Honestly, the training was very interesting that it exposed so many things I didn't care about as far as Customer Service is concerned. 2015-01-29 11:01:51
  • Luz Senerpida Philippines Good Coverage. A great help for my upcoming work 2015-01-29 11:01:35
  • Andrina Moyo Botswana Good Training 2015-01-28 07:01:34
  • Sikander Philips Pakistan It has been a wonderful experience learning from Alison.com the information provided and discussed about Customer Service is great. A course for everyone for a successful carrier not only for the employees but for employer too. Thanks Alison. 2015-01-28 06:01:22
  • Maryanne Eze Nigeria I am currently a Customer Care Representative in a Telecom Company and I can testify to the fact that the training I got here has really helped me in handling my customers’ issues and queries with ease and more professionally. The “Customer Friendly approach’’ and “Customer Service Techniques’’ tips really work like magic. Thank you. 2015-01-28 05:01:30
  • Kimberly Gray Bahamas My opinion on the Customer Service Training Course is that I learned that in any circumstances the customer is always right even if they are wrong but you have to build a good relationship with the customers and make them feel special so that they would always come back and maybe even send a friend or two to even come and buy more so try treat them so they would feel special and happy that they would be comfortable to always come back and shop in your company. 2015-01-28 01:01:34
  • Bernard Amsterdam Guyana It is an excellent course. Wish it was a little longer 2015-01-28 00:01:10
  • Yen Nguyen Australia Excellent information 2015-01-28 00:01:58
  • India Pereira Angola We're all customers and do attend to customers at one point in life and thus it is imperative that one should administer customer service skills as well as master customer satisfaction. The Customer Service training Course is a humble course that seeks out to meet the best interaction between a service provider and a customer in such a mindful way that it teaches us to hear the customers even before they utter a word. 2015-01-27 14:01:16
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Free, Online Customer Service Training Course.