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Customer Service Training


Customer Service Training

Customer Service Training

Learn how to provide an effective professional service for customers


Students: 33,228
Course Description

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money.
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Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.


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Certification

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.

Learning Outcomes

Upon completion of this course you will know the essential factors that are important in customer service and develop a customer-friendly approach. You will know what customer service means to a business and the professional qualities required when establishing an effective professional service for customers.
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You will gain a knowledge of powerful customer-service techniques. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing a good customer service.
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Module Title
Introduction to Customer Service
Customer Service Techniques
Dealing with the Customer
Assessment

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Background  
Course Rating (By Learners)
Course Title Customer Service Training
Course # 336
Course Publisher Connexions
Course Category 9
Content Origin The course contents are licensed by Creative Commons License
Course Description 

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.

License 
Release Date 18 April 2013
   
Content  
Course Duration (Avg Learner) 1-2 Hours
Video/Audio None
Audio Only None
Animation None
Assessments Yes
 
Education Level
Age appropriateness 16+ Years
Minimum Grade/Class Level Higher High Secondary School
 
Validation
ALISON Testing Yes
Certification Availability
PDF Download Yes
Parchment Yes
Framed Certification Yes
   
Merchandise Availability Yes
Marketing Information
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Course Advisor We are currently seeking subject experts regarding this course. Click here to become a volunteer subject expert advisor
Course Forum  View

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  • Ecaterina Roscolotenco Moldova; Republic of Very acknowledging. The way the information is presented helps you get it immediately, 2014-12-16 09:12:47
  • Olubunmi Owo-ibitoye Nigeria Its a very good training course, it helped me to know more about how to relate better with customers the proper way. 2014-12-12 10:12:09
  • Evonnique Pierre Jamaica it is very informative 2014-12-11 20:12:58
  • Godwin Unuado Nigeria The customer Service Training course is presented in a way that makes it very easy to understand. it's definitely a nice one! 2014-12-11 15:12:38
  • Ananya De United States of America Great course on Customer Service Training 2014-12-10 22:12:43
  • Cari Coleman United States of America Not too bad for a basic CSR course. It always helps to know the reasons behind why you need to do things a particular way. Also, breaking the course into modules one can do at different times is very helpful. The assessment seems a little too simplistic however. Only ten questions with painfully obvious multiple choice makes the certificate virtually meaningless. Overall though, not a bad intro course. (Especially free of charge!) :) 2014-12-10 21:12:37
  • Omotola Olatunbosun Nigeria it was thorough, and provides customer service technique you can implement right away. 2014-12-10 14:12:42
  • AMY HOLSCLAW United States of America Very good class! 2014-12-09 17:12:41
  • Matthew Horsburgh Iraq Some very good points put across throughout the course. 2014-12-09 06:12:12
  • MARIAM SADIQ Kenya a must do course 2014-12-08 13:12:00
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Study for Free at Your Own Pace! Start This Course

Free, Online Customer Service Training Course.