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Customer Service Training


Customer Service Training

Customer Service Training

Learn how to provide an effective professional service for customers


Students: 38,969
Course Description

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money.
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Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.


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Certification

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.

Learning Outcomes

Upon completion of this course you will know the essential factors that are important in customer service and develop a customer-friendly approach. You will know what customer service means to a business and the professional qualities required when establishing an effective professional service for customers.
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You will gain a knowledge of powerful customer-service techniques. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing a good customer service.
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Module Title
Introduction to Customer Service
Customer Service Techniques
Dealing with the Customer
Assessment

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Background  
Course Rating (By Learners)
Course Title Customer Service Training
Course # 336
Course Publisher Connexions
Course Category 9
Content Origin The course contents are licensed by Creative Commons License
Course Description 

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.

License 
Release Date 18 April 2013
   
Content  
Course Duration (Avg Learner) 1-2 Hours
Video/Audio None
Audio Only None
Animation None
Assessments Yes
 
Education Level
Age appropriateness 16+ Years
Minimum Grade/Class Level Post-Secondary
 
Validation
ALISON Testing Yes
Certification Availability
PDF Download Yes
Parchment Yes
Framed Certification Yes
   
Merchandise Availability Yes
Marketing Information
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Course Advisor We are currently seeking subject experts regarding this course. Click here to become a volunteer subject expert advisor
Course Forum  View

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  • Mihoubi Walid Algeria Very good course, through it now i am aware on how to be a good customer service, and deliver adequate, smooth, and clean services to customers. 2015-03-29 10:03:33
  • Chiazor Egbo Nigeria The Customer Service Training Course was quite insightful and educative for me. As a Customer Service Personnel in my office, the useful tips and techniques I have learned in this course will definitely enable me carry out my duties effectively and more efficiently. 2015-03-26 12:03:36
  • MJ Macedonio Australia I thought it was a very good tool for learning the fundamental basics of customer service. 2015-03-25 12:03:09
  • Aminath Vinasha Maldives Really good and effective one 2015-03-25 07:03:34
  • Judy Coons United States of America Very nice. 2015-03-24 20:03:52
  • Deodatus Stephen Kazi. Tanzania It is good course and I learn how to deal with my customers. Thank you Alison. 2015-03-22 14:03:20
  • Paul Branley United Kingdom Very easy but rewarding. 2015-03-21 10:03:04
  • Michelle Oquendo United States of America This was a good course, good information. 2015-03-20 19:03:06
  • Daryl Post United States of America It was very helpful 2015-03-20 08:03:24
  • Daryl Post United States of America It was very helpful 2015-03-20 08:03:47
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Study for Free at Your Own Pace! Start This Course

Free, Online Customer Service Training Course.