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Customer Service Training


Customer Service Training

Customer Service Training

Learn how to provide an effective professional service for customers


Students: 37,795
Course Description

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money.
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Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.


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Certification

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.

Learning Outcomes

Upon completion of this course you will know the essential factors that are important in customer service and develop a customer-friendly approach. You will know what customer service means to a business and the professional qualities required when establishing an effective professional service for customers.
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You will gain a knowledge of powerful customer-service techniques. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing a good customer service.
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Module Title
Introduction to Customer Service
Customer Service Techniques
Dealing with the Customer
Assessment

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Background  
Course Rating (By Learners)
Course Title Customer Service Training
Course # 336
Course Publisher Connexions
Course Category 9
Content Origin The course contents are licensed by Creative Commons License
Course Description 

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.


This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. It will benefit anyone who deals directly with a business’ or organisation’s customers.


You will gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications.

License 
Release Date 18 April 2013
   
Content  
Course Duration (Avg Learner) 1-2 Hours
Video/Audio None
Audio Only None
Animation None
Assessments Yes
 
Education Level
Age appropriateness 16+ Years
Minimum Grade/Class Level Post-Secondary
 
Validation
ALISON Testing Yes
Certification Availability
PDF Download Yes
Parchment Yes
Framed Certification Yes
   
Merchandise Availability Yes
Marketing Information
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Course Advisor We are currently seeking subject experts regarding this course. Click here to become a volunteer subject expert advisor
Course Forum  View

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  • Helen Onyinoyi Onoru United Kingdom It is a very interesting course that has open me up to what it really mean to deal with customers. 2015-02-27 13:02:03
  • Natasha Davis Australia Easy to understand and very informative. 2015-02-27 12:02:32
  • Joe Mark Magoncia Philippines Awesome and convenient.. :-) 2015-02-26 17:02:35
  • Lawrence Alorvor Ghana This course is really helpful. It touches on every basic thing one has to know about Customer Service. 2015-02-26 15:02:13
  • Janey Shaffer United States of America I enjoyed this course & learned some valuable strategies to use when interacting with customers! 2015-02-25 12:02:15
  • Evans Wanjohi Kenya This course gives the most important skills that is when dealing the client, approach the client, how to communicate with the client and also give us skills to handle unsatisfied customer. So it is a great training which can change the perception of person handling client, the moment one has completed the course. 2015-02-25 09:02:45
  • Elaine Tustin United Kingdom I thought that most of the course was common sense, however it was clear and provided some good statistics 2015-02-24 20:02:29
  • Andrea Campbell United States of America Very informal course. Easy to navigate and understand. 2015-02-24 16:02:36
  • Sumaiya Ashraf Canada Very helpful. 2015-02-22 18:02:57
  • Sue Cornwell United Kingdom Helpful reminder and made me think of a couple of areas I could improve 2015-02-22 09:02:19
More Comments and Reviews >>

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Free, Online Customer Service Training Course.