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Learn how to provide an effective professional service for customers
Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business. This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. Learners will gain a thorough knowledge and understanding of the important aspects of customer service and become confident in their handling of enquiries, complaints, and communications. This course is ideal for anyone who deals directly with a business’ or organisation’s customers.

Customer Service Training is originally from The course contents are licensed by Creative Commons License and published by Connexions and has a duration of 1-2 Hours for the average learner.

Content Type
  • Video: None
  • Audio: None
  • Animation: None
  • Assessments: Yes
  • Course Rating: (5/5 10069 )
Certification Availability
  • PDF Download: Yes
  • Parchment: Yes
  • Framed Parchment: Yes
  • Type: course
Education Level
  • Approximate FETAC Level: Level 5
  • Approximate NQF Level (UK): Level 3
  • Other: Higher High Secondary School
  • Age appropriateness: 16+ Years
  • Minimum Grade/Class Level: Higher High Secondary School

Modules in Customer Service Training

Introduction to Customer Service
Customer Service Techniques
Dealing with the Customer
Assessment
More Modules..

Learning Outcome

Upon completion of this course you will know the essential factors that are important in customer service and develop a customer-friendly approach. You will know what customer service means to a business and the professional qualities required when establishing an effective professional service for customers. You will gain a knowledge of powerful customer-service techniques. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing a good customer service.

Related Courses

Developing Critical Skills Needed by Entrepreneurs
Preparing to Manage - Skills and Practices
Understanding Your Customers to Drive Sales

Start Customer Service Training Now!

Customer Service Training

Last Course Reviews

Lisa Warner
Customer Service Training:

Course Module: Customer Service Techniques
Course Topic: Customer Service Techniques
Comment: I really liked the telephone section... one area I certainly needed a refresher on


Lisa Warner
Customer Service Training:

Course Module: Introduction to Customer Service
Course Topic: Introduction to Customer Service
Comment: Very informative, great for a refresher course


Jelena Dvorjanova
Customer Service Training:

Course Module: Introduction to Customer Service
Course Topic: Introduction to Customer Service
Comment: Just finished Introduction to customer service. Thank you! very useful * should know it.


Mohammed Alkhatim Yagoub Mohammed Elawad
Customer Service Training:

Course Module: Introduction to Customer Service
Course Topic: Introduction to Customer Service
Comment: Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates.
The practice of customer service should be as present on the show floor as it is in any other sales environment


Olawunmi Opowoye
Customer Service Training:

Course Module: Introduction to Customer Service
Course Topic: Introduction to Customer Service
Comment: hi,been registered since last friday and having diffculties in the classes.wats happeng?tx wunmi


Karina Arroyo
Customer Service Training:

Course Module: Introduction to Customer Service
Course Topic: Introduction to Customer Service
Comment: I would have liked a little more interaction with the course.


Rayner Amituanai
Customer Service Training:

Course Module: Assessment
Course Topic: Customer Service Assessment
Comment: easy and simple common sense really


More Comments >>

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Current Course
Course Customer Service Training
ID: 336
Fact Sheet: View
Forums: View
Groups: Manage
Comments: View
Learners: 7356
Certified: 3206
Publisher: Connexions
Rating:

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