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Learn how to provide an effective professional service for customers
Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business. This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. Learners will gain a thorough knowledge and understanding of the important aspects of customer service and become confident in their handling of enquiries, complaints, and communications. This course is ideal for anyone who deals directly with a business’ or organisation’s customers.
Customer Service Training is originally from The course contents are licensed by  and published by Connexions and has a duration of 1-2 Hours for the average learner.
 Content Type
- Video: None
- Audio: None
- Animation: None
- Assessments: Yes
- Course Rating:
 (5/5 10069 )
Certification Availability
- PDF Download: Yes
- Parchment: Yes
- Framed Parchment: Yes
- Type: course
Education Level
- Approximate FETAC Level: Level 5
- Approximate NQF Level (UK): Level 3
- Other: Higher High Secondary School
- Age appropriateness: 16+ Years
- Minimum Grade/Class Level: Higher High Secondary School
Learning Outcome
Upon completion of this course you will know the essential factors that are important in customer service and develop a customer-friendly approach. You will know what customer service means to a business and the professional qualities required when establishing an effective professional service for customers. You will gain a knowledge of powerful customer-service techniques. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing a good customer service.
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